Field Service Tech-orlando Fl

3 weeks ago


Orlando, United States NPI Full time

**ABOUT NPI**

We are hiring a skilled Field Service Technician to add to our growing team This position is located in the Orlando, Florida area, and requires experience in conveyor systems within material handling. NPI is a well-established company, with an amazing team of talented technicians throughout the U.S.

**POSITION DUTIES**
- Quickly and efficiently, resolve customer issues to maintain maximum uptime.
- Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;
- Work with support personnel to install new equipment and perform equipment upgrades,
- Properly control company assets by managing parts inventory and on-site tools.
- Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
- Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.
- Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.
- Respond to emergency and non-scheduled calls for service within established response time goals
- Look for new ways to improve the timeliness and quality of the level of service provided.
- Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.
- Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.

**QUALIFICATIONS**
- Flexible to work any shift including nights, weekends, and Holidays
- Strong electronics/electrical background
- Solid mechanical knowledge
- Ability to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentation
- Full range of motion and unrestricted mobility.
- Ability to lift 50-75 lbs.
- Good problem-solving and troubleshooting skills
- Good time management skills
- Strong customer relations skills
- Clear and concise verbal and written communications
- Ability to carry out detailed written and verbal instructions independently
- Ability to persuade/influence others in sensitive/confrontational situations
- Basic computer skills: DOS, Windows, UNIX, Microsoft Office

**EXPERIENCE**
- High school graduate or equivalent
- Prefer a 2-year degree or certification in electronics/advanced mechanics/software training
- 1+ years related industry/equipment experience
- Will consider an equivalent combination of education and experience.


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