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Front Desk and Reservations Agent

2 months ago

Highland, United States Rocking Horse Ranch Resort Full time

**Responsibilities**
- Receive and manage in-bound reservation calls and leads from potential guests, repeat clients, and groups; understand specific guest needs to secure reservations
- Ensure each encounter with guests is conducted in a positive service-oriented manner
- Maintain fluency with resort’s rates, packages, and promotions
- Provide attentive and courteous service to all guests during check-in, throughout their stay, and at check-out
- Demonstrate detailed knowledge of all itineraries, activities, and services
- Interact with and assist other departments as needed

**Qualifications**
- Experience in a sales or hospitality role preferred
- Strong organizational, communication, written, and interpersonal skills
- Impeccable attention to detail
- Strong work ethic, adept at multitasking, and a true team player
- Excellent computer skills

Pay: $17.50 - $18.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Work setting:

- In-person

Work Location: In person

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