Service Tech Manager
3 weeks ago
**Location**: Washington DC Metro Area
- Mobile Field Position
**Salary**:$65,000 - $75,000/year
**Responsibilities**
- Lead and mentor a team of service technicians, fostering a collaborative, accountable, and continuously improving work environment.
- Conduct regular performance reviews, set clear goals, and provide ongoing training to enhance the team's technical skills.
- Oversee the efficient scheduling and dispatch of service technicians to ensure timely and effective service delivery.
- Monitor key service performance metrics, analyze trends, and implement process improvements to optimize efficiency.
- Collaborate closely with the sales and customer support teams to deliver a seamless customer experience.
- Address customer concerns promptly and proactively work to exceed expectations.
- Perform field service calls as needed to maintain hands-on experience.
- Conduct ride-alongs with field technicians to offer technical assistance and coaching.
- Stay current on industry trends and advancements in printing technologies to ensure the team's preparedness for diverse equipment.
**Required Qualifications**:
- Proven experience in a management or supervisory role, demonstrating effective leadership and team management skills.
- Strong technical background with expertise in Wide Format, IT, and related equipment or related fields.
- Excellent communication and interpersonal skills.
- Valid Driver’s License
- Ability to work independently and manage a mobile position efficiently.
**Other Qualifications**:
- 10-15 years of hands-on experience as a service technician in a relevant field preferred.
- Prior experience as a service manager is preferred.
**Benefits**:
- Management Deferred Compensation Profit Sharing
- Quarterly Performance Bonuses
- Health, Dental, and Vision Insurance
- 401(k) Contributions
- PTO (Paid Time Off) and Sick Leave
- Holiday Leave and Floating Holidays
- Summer Friday Hours
- The company supplied cell phone, laptop, and vehicle
Pay: $65,000.00 - $75,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Experience level:
- 10 years
- 11+ years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Schedule:
- 8 hour shift
- Day shift
**Experience**:
- printer service: 5 years (preferred)
- Management: 3 years (preferred)
**Language**:
- English (required)
Ability to Commute:
- Arlington, VA 22201 (required)
Ability to Relocate:
- Arlington, VA 22201: Relocate before starting work (required)
Work Location: Hybrid remote in Arlington, VA 22201
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