Medical Receptionist

AdvantageCare Physicians (ACPNY) is one of the largest primary and specialty care practices in New York City. With more than 35 medical offices and over half a million patients across all five boroughs* and Long Island, ACPNY aspires to be a home for health for the communities we serve. This vision is accomplished through a “whole you” care approach that recognizes the physical, mental, and lifestyle factors that impact a patient’s health. When our teams of providers, nurses, and specialists work together, we can get patients in sooner, answer their questions in real time, and give them the support they need to achieve their health goals. ACPNY is also driven by a commitment to diversity, an unyielding desire to deliver high-quality care, and community-focused collaboration. By integrating these behaviors into our day-to-day operations, ACPNY strives to always create healthier futures for our patients.
*BronxDocs medical offices are affiliates of AdvantageCare Physicians.

The Medical Receptionist (Care Team Associate I) serve as members of the Care Team and supports the team with non-clinical services and administrative tasks which are population health focused. The position works under the supervision of the Practice Administrator and in collaboration with the Nurse Manager. The Medical Receptionist (Care Team Associate I) must understand basic medical terminology, demonstrate customer service excellence, and support the care team to provide best in class care to our patients

**Responsibilities**:

- Warmly greets and engages in friendly conversation with Advantage Care Physicians (ACP) patients and guests Works with office staff to effectively communicate approximate wait times, and maintains timely communication to patient and guests. Monitors patient flow in waiting room and assesses patients’ and guests’ needs as they wait. Proactively resolves patient flow issues related to registration, check-in, and check-out processes. Assists patients in resolving patient service or clinical care issues as needed.
- Answers telephones in a professional manner utilizing excellent customer service skills exhibited by courtesy, cooperative spirit, and tact when interacting with employees, patients and visitors. Utilizes standard ACP greeting at all times when answering the telephone. Schedules patient appointments accurately in computer system. Verifies insurance coverage, as required. Takes the initiative to resolve all patient concerns and issues.
- Checks-in patients and prepares and processes appropriate forms. Serves as a reference source regarding hours of operation, directions, transportation and general ACP policies. Performs a complete registration of patient’s demographic and financial information using electronic systems as needed. Responsible for the integrity of the data. Scans documents into the electronic systems, as assigned.
- Checks-out patients at the end of the visit, verifying that patients have all required documentation prior to leaving the medical facility. Thanks patients as they leave and solicits feedback about the quality of service and experience
- Collects cash from patients for charges and co-payments and provides patient receipts. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session. Performs accurate end of day reconciliations. Makes reminder and “no show” calls. Prints schedules and confirms appointments. Sends correspondence to patients’ residences in order to remind, recall or reschedule appointments.
- Coordinates internal and external referrals to specialists by coordinating and scheduling all appointments, providing appointment date and time reminders, providing directions to the specialist’s office and copies of any pertinent medical records or tests needed for the specialty appointment. Coordinates additional tests as needed. Utilizes the preferred provider list and/or external provider list for the coordination of referrals. When requested, provide patients with a list of three external specialists to satisfy their request to research and select their own specialty provider.
- Reviews the referral WQ daily to address any referrals which may have been ordered in a non-face to face encounter, such as an in-basket message and proceeds to arrange these referrals. Acts as a liaison between ACPNY and external specialists for outpatient procedures performed at other facilities, i.e. interventional, surgical or other. Provides data as necessary and conducts all necessary follow up. Acts as the key point of reference to communicate with patients on pre-and post-referral appointment matters.
- Assists care teams with campaigns/initiatives such as the Influenza program and the Health outcome survey and closing gaps in care. Provides information to patients and assists them in getting the care they need. Under the direction of the Practice Administrator, conducts regular outreach to identified “at
- risk