Account Assistant 3, Registrar

2 weeks ago


New Haven, United States Yale University Full time

**Account Assistant 3, Registrar**:

- Clinical Affairs - YMA Patient Registration
- 88073BR

**University Job Title**
- Account Assistant 3

**Bargaining Unit**
- L34 - Local 34 (Yale Union Group)

**Time Type**
- Full time

**Duration Type**
- Regular

**Compensation Grade**
- Labor Grade C

**Wage Ranges**
- Click here to see our Wage Ranges

**Searchable Job Family**
- Administration, Clinical

**Total # of hours to be worked**:

- 37.5

**Work Week**
- Standard (M-F equal number of hours per day)

**Work Location**
- Outside of campus, within Connecticut

**Worksite Address**
- 221 Whitney Ave
- New Haven, CT 06511

**Work Model**
- Remote

**Position Focus**:
**Essential Duties**
- 1. Receives, classifies, and codes information. Reviews account records to ensure accuracy and completeness. Prepares and distributes billing statements. 2. Obtains and provides information related to accounts, procedures, and regulations. Establishes, maintains, and reconciles account records. 3. Reviews, logs, codes, and posts payments. Identifies and corrects errors. Totals and reconciles cash transactions daily. Monitors account records. Composes correspondence related to problem accounts. 4. Refers delinquent accounts to supervisor and collection agencies. Researches individual accounts. May summarize findings in brief reports. 5. Completes and processes forms. May present account information at legal proceedings. 6. Performs clerical functions incidental to account activity.

**Required Education and Experience**
- Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

**Required Skill/Ability 1**:
**Required Skill/Ability 2**:

- Demonstrated working knowledge of the medical insurance processing/verification process.

**Required Skill/Ability 3**:

- Proficiency in providing superior customer service, including the ability to handle heavy telephone communication with patients, providers, insurance carriers, etc. in a professional, courteous and tactful manner. Ability to handle challenging/complicated situations professionally.

**Required Skill/Ability 4**:

- Demonstrated strong written and verbal communication skills. Team-oriented, flexible and ability to work with changing priorities and work flows. Ability to multi-task, problem-solve and prioritize. Good attention to detail.

**Required Skill/Ability 5**:

- Demonstrated record of excellent attendance, punctuality and time management. Professional attire.

**Preferred Education, Experience and Skills**:

- Ability to speak Spanish preferred. Knowledge of EPIC system.

**Drug Screen**
- No

**Health Screening**
- No

**Background Check Requirements**

**COVID-19 Vaccine Requirement**
- The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:**Posting Disclaimer**
- The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

**EEO Statement**:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

**Note**
- Yale University is a tobacco-free campus



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