Airline Passenger Assistant

4 weeks ago

Warwick, United States ABM Industries Full time

ABM is hiring an **_Airline Passenger Service Assistant _**in _our _**_T. F. Green International Airport _**_. _

**SHIFTS AVAILABLE: 3PM - 12AM/CL**

**FULLTIME | WEEKENDS REQUIRED**
- MUST be available weekends and holidays
- Time and a half on Sunday’s and observed holidays

**SALARY: $14/hr. plus tips**
- _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. _

**Benefit Information**:

- ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members

**_Airline Passenger Service Assistant _**who provides extraordinary customer service are known to increase their earning potential between $25-$100 per week (example only).

Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)

**Essential Functions**
- At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
- Interact with passengers in a positive interpersonal way
- Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

**Primary Duties and Responsibilities**:

- Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger.
- At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...)
- Assist passengers at baggage claim as may be necessary
- Dependent upon airport, coordinate with dispatcher for assignments
- Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
- Interact with passengers in a positively interpersonal way
- Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...)
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
- Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while transporting a passenger.

**Qualifications**:

- Must be 18 years of age or older
- Wheelchair experience a plus
- Customer Service Experience
- 1 yr. of similar work experience
- Must meet all requirements to receive approval for working in specific ATS environments (if applicable)

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

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