911 Dispatcher

**BRANCH COUNTY 911 / CENTRAL DISPATCH TELECOMUNICATOR**

**Typical Example of work and/or responsibility**:
Uses a computer-aided dispatch system, receive emergency and non-emergency calls from the public requesting police, fire, medical or other emergency and non-emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency or non-emergency units as necessary and in accordance with established procedures. Maintain contact, status and location of all units on assignment. Monitor emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Maintain Confidentiality.

Telecommunicators perform a full range of radio and telephone operational duties in this 24-hour facility. Telecommunicators are required to process and prioritize incoming calls for police, fire and EMS assistance.

**Minimum Qualifications**
- Knowledge of computer operations sufficient to enter, retrieve and manipulate data
- Ability to read and follow oral and written instructions
- Effectively prioritize situations and make decisions based on the information received
- Ability to hear and understand multiple sound sources
- Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
- Work under stressful conditions and react appropriately using good judgment
- Availability to work regular and irregular shifts, including nights, weekends, holidays and on-call
- Willingness to maintain respectful working relationships with co-workers, supervisors and the general public
- Possess a clear and understandable radio and telephone voice
- Attend educational training/sessions as required

**Qualities of a good dispatcher include**:

- High moral character and integrity
- Compassion
- Good judgment
- High degree of emotional self-control
- Empathy and sensitivity
- Good communication skills
- Self confidence
- Creativity and ingenuity
- Strong desire to serve the community
- Effective at multi-tasking

**Dispatchers perform the following duties**:

- Answer 9-1-1 and non-emergency phone calls from the public and dispatch appropriate law enforcement, fire or EMS units
- Operate computerized telephone, radio and mapping systems
- Provide emergency medical instructions (EMD) over the phone
- Monitor and dispatch multiple agencies

New Hire - $18.54

Pay Range - $18.54 - $25.09 with first step increase at six months of employment.

**Annual increases / Step Increases/ retention pay/ Training pay/ Holiday Pay / Overtime Pay / Health, Dental, Vision, Life Insurance / Pension / Retirement Account / Education Incentive**

**Additional Requirements Experience**:

- **prior: 1 year (preferred) Education**:

- **High school or equivalent (required) Shifts**:
**12 hour**

**Day and Night**

**Please attach resume**

Pay: $19.10 - $24.60 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Night shift
- On call
- Overtime

**Education**:

- High school or equivalent (required)

**Experience**:

- Dispatching: 1 year (preferred)

License/Certification:

- Driver's License (preferred)

Work Location: In person