Manager, Sales Process Optimization

2 weeks ago

Wayne, United States Comcast Corporation Full time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**

Manager, Sales Process Optimization is a key role in the Sales Operations team at Effectv which is currently undergoing transformation. This is an individual contributor role with a potential for this role to be developed into a people leader role.

**Core Responsibilities**:

- Sales Process Optimization Outcome Opportunities - inbound, outbound, and core sales:

- _ Inbound lead to sales process_
- Is the lead origination process functioning smoothly at each stage of the customer journey?
- How efficiently are we qualifying, assigning leads and closing leads to win new business?
- Does the lead origination team have the necessary tools to sell?
- _ Oubound lead to sales process:_
- Define processes for setting up the outbound motion.
- Help implement tools and technology for the outbound motion
- _ Core sales process:_
- Are sellers spending their day efficiently?
- Optimization of the intersection between data, tools, and salespeople.
- Help implement sales engagement tools and technology to maximize seller efficiencies
- Responsible and accountable for implementing business process optimization solutions partnered with many cross functional partners.
- Build solutions designed to adapt easily to unexpected situations.
- Work collaboratively with Leaders and stakeholders to ensure successful implementations of process launches and changes.
- Audit and analysis of sales processes for improved efficiency.
- Creates, maintains, and publishes a sales playbook for the sales organization.
- Creates, maintains, and publishes Sales Rules of Engagement by gathering feedback and facilitating conversations with all areas of the business to resolve conflicting rules.
- Acts as a strategic thought partner to sales operations and sales leadership.
- Leads the creation of strategic plans for new and existing initiatives that support key challenges/opportunities, and ensures the right stakeholders from the across the organization are engaged.
- Oversees the post-launch accountability of strategic initiatives to ensure all objectives continue to be achieved.
- Ensures that initiatives are aligned with organization-wide sales operations initiatives and best practices.
- Gathers feedback through various channels to increase optimization.
- Ensures compliance with all company policies are being followed.
- Prepares and presents readouts on areas of process optimization.
- Provides guidance on solution options, risks, costs vs benefits and impact to business current processes and operations.
- Maintains a high level of technical expertise and sales proficiency to meet the reporting needs on client activity.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

**Skills**:

- Bachelor’s degree and 5-7 years’ experience with Sales Operations
- 5+ years of experience working with Salesforce, Salesloft, Gong and other similar tools.
- 2+ years of experience with drafting, maintaining and refining lead and account assignment processes.
- 2+ years of experience with integrating auto dialer systems in CRM (Salesforce or Microsoft Dynamics).
- Excellent problem solving, negotiation and decision-making skills.
- Think analytically and strategically.
- Strong interpersonal skills and written communication skills.
- Extreme attention to detail and excellent organizational skills.
- Proven experience of business processes through a CRM environment
- Proven experience of successful collaboration with interdisciplinary teams.
- Experience collaborating with teams in multiple locations.
- Ability to facilitate conversations and bring various groups together to collaborate and align.
- Ability to lead and influence change.
- Adapts successfully to changing situations and environments.
- Experience developing presentations for leadership and cross functional teams.
- Proficiency in Microsoft Office solutions, experience with Excel and PowerPoint a must
- Strong project management skills.
- Demonstrated ability to prioritize decisions with strategy and logic in a demanding environment.
- Proven ability to drive complex pr

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