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Bar Manager

3 months ago

San Francisco, United States Wildhawk Bar Full time

**About us**:
Spirited, lively, and a bit bohemian, Wildhawk is brought to life by its cast of characters, who embrace the art of hospitality as much as the art of making a fine cocktail. The menu features cheeky cocktails with personality, including a range of vermouth-inspired cocktails, plus beer, wine, and bar snacks to accompany your libations.

**Purpose of the role**:
Responsible for the successful operation of the Wildhawk bar, while supporting beverage team. They will develop and lead a passionate bar team to deliver exceptional service and cocktails. In addition, will be responsible for scheduling and executing the special events.

**Responsibilities**:
**Team Management**
- Following PlumpJack’s core values: Honest, Approachable and Passionate, responsible for hiring, training, scheduling, supporting, reviewing and coaching employees directly accountable to their position. Maintain highest possible levels of employee morale and bar productivity, all while maintaining HAP.
- Responsible for initiating training program for all new bartenders and train staff on new specialty drinks.
- Ensure consistent communication with the team via regularly scheduled staff meetings to include safety tailgates and beverage training.
- Properly document Personnel/Payroll transactions, as directed, for processing in the Accounting department.
- Complete payroll reports and prepare final time-log for bi-monthly payroll.
- Monitor and control bar expenditures and payroll to ensure that operational standards are met while maintaining annual budget.
- Create monthly schedule, accommodating time off requests.
- Collaborate with the management team to develop promotions and special events to drive sales and enhance the guest experience

**Administrative**
- Establish and maintain bar policies and procedures, including service style, to ensure professional standards of bar operation.
- Review service and quality standards as measured by guest reviews, correspondence and mystery shopper programs.
- Participate in the coordination of all bar marketing, public relations and advertising.
- With the support of the bar team, create a unique cocktail menu, change based on seasonality relationships with spirit brands and cost to maintain standards of an upscale bar.
- Regularly review all beverage pricing to ensure profitability.
- Complete monthly inventories and establish purchasing guidelines.
- Control beverage inventory, variety and cost to maintain adequate supply, quality and profitability.
- Represent the bar and local community with grace and positivity.
- To be on-site for any building or bar renovations.
- Weekly liquor and product orders.
- Receive liquor orders, checking to see if orders are correct.
- Submit weekly petty cash requests, weekly sales reports, and approved invoices to Accounting. Weekly bank trips to cash petty cash checks.
- Host private and sponsored events—creating special menus for each event.
- Hosting cocktail classes.

**Bar Operations**
- Extend courteous, friendly and professional greeting to guests as they arrive to thank them as they depart and comply with all universal service standards. Continually interact with guests to ensure personalized service.
- Respond to all guest needs and requests in a timely and professional manner.
- Follow all specified procedures to properly open and close the bar, running reports and performing all necessary side work.
- Prepare charcuterie & cheese boards for service.
- Assist with washing, drying, and restocking glassware & dishes.
- Prepare garnishes for service bartender to help expedite service.
- Provide properly mixed cocktails and other beverages, as requested, to service staff and the public.
- Use suggestive selling techniques to promote the sale of food and beverages
- Understand or be willing to learn about classic & modern cocktails, spirits, house cocktails, produce, etc.
- Check ID’s when no Security Guard on duty.
- Check the cleanliness of the guest restrooms every hour.
- To be able to perform all positions and fill in if/when necessary.

**Other Duties**
- Maintain compliance with local safety and health ordinance regulations & bar safety standards.
- Represent and market Wildhawk in a positive and professional manner as requested and continually promote Wildhawk internally and externally by attending special events when requested and building relationships both on and off property.
- Promote and comply with all policies and procedures of PlumpJack.
- Immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
- Maintain the cleanliness and safety of work areas and equipment at all times.
- Attend all mandatory meetings as directed.
- To perform other tasks, including cross-training, as directed.
- Adhere to the attendance and punctuality policy as outlined in the PlumpJack Employee Handbook. To report to work as scheduled and be prepared to start work.
- 2-5 year’s experience managin