Manager - Station Operations Center

2 weeks ago

San Francisco, United States United Airlines Full time

**Description**:
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have an outstanding responsibility to uplift and provide opportunities in the places where we work, live, and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing - in the years ahead, we’ll hire great people across every area of the airline. Our careers include a competitive benefits package sought at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the outstanding service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running efficiently every single day.

The Manager - Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for leading all aspects of the day-to-day performance of the SOC/Terminal. They also are responsible for strategic planning involving collaborators across multiple organizations and entities.

**The salary for this position is $91,800- $134,640.00 dependent on job-related, equal opportunity factors such as experience, education, and skills. This range is based on a full-time schedule.**

**United offers all it’s airport employees and aircraft technicians based at SFO Airport free medical coverage. This includes medical coverage for employees and their qualified family members such as spouses, domestic partners, and children at no cost. Coverage is in a gold level, high quality medical plans. Employees also have access to dental coverage where United pays 80% of the cost In addition United also provides life and accident insurance and employees can enroll in additional coverages such as vision coverage, long-term disability, critical illness, and hospital insurance.**

**Key Responsibilities**:

- Lead all aspects of resolution of all operational critical issues involving any department, service provider and/or governmental agency; raise operational critical issues to senior leadership
- Lead IRROPS strategic planning and funnel ops critical communication to station senior leadership across all divisions
- Partner with NOC/Customer Service/Ramp/Business Partners to address system and local issues that have a significant impact to safety, security, employees, customer and baggage handling, aircraft scheduling, facility and field conditions
- Foresee future challenges and communicate the course of action vital in a core4 fashion to achieve both station and enterprise objectives
- This includes future growth and expansion planning
- Maintain, analyze and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and critical initiatives
- Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make vital adjustments to support changes to future flight schedules and operations
- This includes close coordination on how flight schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules
- Lead staffing for Operations Control Managers and Supervisors
- Provide performance leadership and mentorship to the SOC team and Hub organization

**Qualifications**:
**What’s needed to succeed (Minimum Qualifications)**:

- Bachelor’s degree and/or related field experience in an airline operational environment
- Consistent record for critical actions backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
- Proven leadership ability and desire to work independently in a fast-paced environment
- In-depth knowledge of operations, management, logistics and technology
- Outstanding interpersonal skills
- Excellent verbal and written communication and presentation skills
- Proactive and self-directed management style
- Outstanding problem-solving skills
- Be an influencer among your peers and other leaders across the organization
- Must be legally authorized to work in the United States for any employer withou

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