Breakfast Attendant
1 month ago
**Job Title**:Breakfast Attendant**
**Department**:Food and Beverage
**Reports To**:Assistant General Manager, Front Office Manager, General Manager
**Special Note**: This list is not an exhaustive list. A job description is not a definite overview of the expected duties. Items can be added in the future or on a day to day basis depending on the departmental development or needs of the hotel. The holder of this statement can and will be asked to take on other tasks in addition to the ones stated.
**Skills and Specifications**:
- Friendly, people pleasing personality
- Excellent interpersonal and communication skills
- Organized
- Ability to work well under pressure
- Must have a strong capability to multitask
- Ability to work well in fast pace and under pressure
- Enjoys working with and helping people
- Accountable
- Maintains a professional manner with guests, employees, managers, etc.
- Position requires long periods of standing and fast paced walking
**Education/ Qualifications**
- Must hold ServSafe certification. (Newport Group offers training and certification)
**Essential Duties and Responsibilities**
Job Responsibilities range from, but are not limited to the following:
- Setting up and breaking down the breakfast arrangements in accordance with franchise standards.
- Following health department regulations as it relates to the breakfast, including proper cleaning procedures and food storage/safety.
- Ensuring the breakfast areas are attractively set up, clean, and hygienic.
- Replenishing silverware, paper goods, sugar caddies, condiments, etc.
- Light to moderate food preparation.
- Refilling beverage containers.
- Wiping down the breakfast area countertops, tabletops, and seats. Ensuring all debris and food remnants are removed. Ensuring all surfaces is clean.
- Mopping and sweeping the floor.
- Removing trash. Taking trash to dumpster.
- Providing consistently extraordinary customer service. Breakfast attendants are expected to continuously walk around smiling and making sure all our guests feel welcome and appreciated.
- Answering guest’s inquiries pertaining to hotel services and amenities, area shopping, events, entertainment, directions, etc.
- Must follow company and franchise standards and policies.
- Special projects and other duties may be assigned by management.
**Computer Skills**
- Computer skills are not necessary for this position.
**Language Skills**
- Ability to read and speak English language and comprehend simple instructions, short correspondence, and memos.
- Ability to effectively communicate professionally with guests, associate, supervisors, and others as required for optimum operation to the property. Conversational Spanish would be beneficial.
**Organizational and Time Management Skills**
- Ability to effectively organize multiple projects; manage and prioritize multiple tasks to meet deadlines.
**Attendance/Punctuality**
- Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meeting and appointments on time.
**Dependability**
- Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, and completes tasks on time or notifies appropriate person with an alternate plan.
**Adaptability**
- Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and able to deal with frequent change, delays, or unexpected events.
**Diversity**
- Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
**Safety and Security**
- Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.
**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand for several hours at a time; walk the dining room and/or lounge, use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee is frequently required to reach with hands and arms. The employee occasionally is required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
**Scheduling & Transportation Requirements**:
- Must be able to work weekends and holidays.
- There is no minimum guarantee on th
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