IT Technician

2 months ago

Fort Myers, United States Compact Information Systems LLC Full time

Description:
**Job Summary**

**Responsibilities**:

- Manage service tickets, ensuring timely resolution and effective communication of progress to stakeholders.
- Communicate professionally with colleagues, management, clients, and vendors.
- Respond promptly to incoming phone calls and prioritize support requests.
- Identify problem areas and develop proactive solutions.
- Provide general support to the IT department.
- Undertake additional tasks as required.

**Requirements**:
**Requirements**:

- Strong sense of urgency and ability to multitask effectively.
- Proficiency in troubleshooting computer and network connectivity issues.
- Experience in software installation and laptop configuration.
- Proficient in Windows Operating Systems, including handling updates and patching procedures.
- Ability to configure and share printers on a network.
- Familiarity with DNS, DHCP, FTP, SMTP, TCP/IP protocols.
- Skilled in documenting processes and monitoring performance metrics.
- Excellent interpersonal and communication skills.
- Capacity to work independently with mínimal supervision.

**Benefits**:

- Flexible Time Off and Paid Holidays.
- Medical/Vision/Dental Insurance, Voluntary Life & AD&D Insurance, Short-Term & Long-Term Disability, Critical Illness & Accident Insurance.
- 401(k) with employer matching.
- Casual office setting that provides a relaxed yet productive work environment.
- This is a full-time hybrid position (hybrid schedule will take place after training), Monday thru Friday 8:30 a.m. to 5:00 p.m. with an unpaid 30 minute lunch.

Please Contact:
Human Resources

888-970-7248

**Equal Opportunity Employer

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