Intake Specialist

3 weeks ago


Phoenix, United States State of Arizona Full time

INDUSTRIAL COMMISSION

**INTAKE SPECIALIST**

Job Location:
Labor Division

800 W Washington ST

Phoenix, AZ 85007

Posting Details:
Hourly Rate:$ 17.00

Grade: 15

Closing Date:Open Until Filled

Job Summary:
This position assists the public about Labor Department programs, related laws, policies and procedures regarding the filing of claims and complaints
- This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures._
- The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance._

Job Duties:
Knowledge, Skills & Abilities (KSAs):
Knowledge needed:

- Customer service techniques.

Skills needed:

- Basic computer skills and data entry.
- Use of various computer programs (i.e., Microsoft Office and Google).
- Basic math.
- Written and verbal communication skills.
- Organizational skills.

Abilities needed:

- Requires the ability to communicate in a professional manner both orally and in writing.
- Ability to work under pressure.
- Ability to meet deadlines.
- Ability to listen.
- Ability to work in a team and individually.
- To work effectively with a diverse public customer base.
- To work confidentially with discretion.
- To identify, analyze and resolve customer problems with excellent customer service.

Selective Preference(s):
professional business level.

Pre-Employment Requirements:
**Benefits**:
The Industrial Commission of Arizona offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
- By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion._

Retirement:
You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542.5559. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.


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