Bilingual Key Manager
1 month ago
Position Overview:
Responsible for overseeing either the front of house or back of house staff during assigned shift. Ensures that the Companys standards of operational excellence for food, service, hospitality, cleanliness, health and safety are upheld. Creates a positive Razzoos 6-2-101 work environment.
Employees are identified for this position by the General Manager based on the employees overall performance in the current job(s). The employee may request the position, or the GM may approach the employee to inquire about his/her interest in the position. An employee may be interested in the position based on the following:
- To build their resume
- To experience the position in order to determine if interested in going into management
- As a stepping stone to management
- For the increased rate of pay
Generally, other manager(s) are accessible during the Keys shifts. The training for this position is On-the-Job training.
Licensing Requirements:
- ABC Certification as required by state or local laws
- Employee Food Handlers Certification as required by state or local laws
Essential Duties and Responsibilities:
During Assigned Key Shifts:
- Actively supports and assists management:
- Actively runs shifts by being active with guests and staff, being accessible at all times
- Coaches employees to fulfill their responsibilities to Company standards
- Makes table guest visits
- Calls employee and guest issues to a Managers attention in a timely manner
- Reports facility and equipment matters to a Manager in a timely manner
- May conduct a store Closing, if appropriately trained at Razzoos and with management approval
- Models and encourages the Razzoos 6-2-101 (Values and Philosophies) are maintained throughout the shift
- Supports managers in implementing key organizational initiatives such as new menu roll outs, new training programs and promotional activities
- Supports and models the Companys operational standards of excellence in the work environment
- Ensures that Razzoos Policies and Procedures are consistently followed by all employees
- Reviews exterior areas, i.e.,landscape, lighting and parking lot) and ensures maintained to Companys standards
- Maintains a clean and safe environment for guests and employees, reporting any unsafe procedures or conditions that cannot be immediately rectified to anyone in management
- Continually monitors the ambience (music/temp/lighting) to Company standards
- Consistently meet s and exceeds all training, quality of operations and financial results for the restaurant for each shift
- Ensures all financial reporting systems are followed exactly in every area of the restaurant
- Ensures costs are controlled carefully and waste is mínimal
- Completes all required checklists and lineups according to Company standards
- Complies with all applicable federal, state and local statutes as well as Razzoos policies and procedures
- Performs additional responsibilities as requested by upper management from time to time.
Experience/Education/Knowledge:
- 1 year experience at Razzoos, or previous management experience
- Computer literate, i.e., Microsoft Excel and Word; Micros POS
- Successful completion of Razzoos training for this position is required
- Must be of legal age to handle liquor
- Completed satisfactory background check
- Bilingual - Spanish/English
Essential Skills/Experience:
- Integrity must comply with cash and credit card handling policies and protect the Companys assets
- Guest Service Orientation anticipating guests needs and consistently following Razzoos Steps of Service
- Active Listening giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
- Speaking talking to others, i.e., managers, co-workers, guests, to convey information effectively
- Social Perceptiveness being aware of others behavior and reactions and understanding why they react as they do
- Critical Thinking using logic and reasoning to identify the needs of a given situation
- Reading Comprehension understanding written communications and documents
- Arithmetic utilizing basic math skills relative to position requirements, i.e., guest checks, payments, tip sharing, invoicing, inventory, etc.
- Problem Sensitivity the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the General Manager
- Memorization the ability to remember information, ie., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
- Handwriting legible writing skills for various Company forms and documents
- Time Sharing the ability to shift back and forth between two or more activities or sources of information
- Team Oriented actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a
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