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Account Representative

1 month ago

Chandler, United States RENT A WHEEL Full time

_Debt Collection Specialist _
We are looking for a reliable Debt collector to contact debtors and claim outstanding debts towards their account. You will be responsible for recovering the money owed in as little time as possible. You will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Spanish is a Plus

**Responsibilities**
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
- Skip Trace/Locate Past Due Customers
- Take legal action when necessary
- Maintain and protect customer files and sensitive information

**Skills**
- Proven experience as debt collector
- Experience in working with targets and tight deadlines
- Knowledge of relevant legal requirements
- Working knowledge of MS Office and databases
- Excellent communication and people skills
- Apt in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- High school diploma is preferred
- FDCPA

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Collections: 1 year (required)
- Customer Service: 1 year (required)

**Language**:

- Spanish (preferred)

Ability to Relocate:

- Chandler, AZ 85225: Relocate before starting work (required)

Work Location: In person

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