Information & Referral Specialist

3 weeks ago

Leesburg, United States Loudoun County Government Full time

Welcome and thank you for your interest in employment with Loudoun County Government

**ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.**

**Introduction**:
Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

The Department of Family Services' Mission is to support individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination. We value and recognize the talents, efforts, and contributions of our employees, volunteers, and community partners. We commit to the Department's mission and values which operate as a system, reflecting and shaping our behaviors and organizational culture.

**Job Summary**:
Do you want to use your education and commitment to make a positive difference in people's lives every workday? The Loudoun County Department of Family Services is seeking to fill a grant-funded, full-time (37.5 hours per week) position as an Information and Referral Specialist to join the Information & Referral/Coordinated Entry team.

This position provides information on myriad programs and services in response to specific inquiries from residents and community-based organizations. Using an updated resource file and database, Information and Referral Specialists link individuals in need of information or services to the appropriate resources. The Information and Referral/Coordinated Entry team also works to objectively assess individuals experiencing housing instability and homelessness. This position will connect individuals experiencing housing instability and homelessness with the type and level of services and programs that best meet their needs. The Information & Referral Specialist represents the Information and Referral team at trainings, community meetings, events, and other venues as needed.
Responsibilities include:

- Assessing an individual's needs
- Staffing the coordinated entry intake line for homeless services
- Identifying appropriate resources, exploring options, and assisting the individual in solving as appropriate
- Advocating on behalf of the individual, when necessary
- Collaborating with community partners
- Maintaining accurate data records
- Conducting a variety of outreach activities, including public presentations, tabling events, and outreach to businesses
- Providing information on diverse program areas and services in response to specific inquiries from residents and community-based organizations
- May perform other essential job functions specific to the position and department assignment

**Minimum Qualifications**:
Associates degree in Sociology, Psychology or related human services field; one (1) year of work experience in case coordination, which may include client intake or call center; or in a social or human service setting; or equivalent combination of education and experience.
Preferred:

- Exceptional oral and written communication skills, as well as organizational and time management skills
- The ability to prioritize tasks and work with frequent interruptions
- Knowledge of human services systems, community resources, and referral processes
- Ability to work with people of all backgrounds and sensitivity to the challenges of those experiencing homelessness and/or unstable housing situations with complex presentations, including chronic trauma
- Ability to interact constructively and work in harmony with diverse community interests
- High level of personal accountability for the quality and impact of work
- Ability to function well in a team environment as well as independently
- Knowledge and Microsoft Suite, Homeless Management Information System

**Job Contingencies and Special Requirements**:

- Pass pre-employment background checks to include criminal, credit, DMV, and CPS. Valid driver’s license and good driving record (driving records may be reviewed annually for continued qualification).
- Must be available for duty beyond the typical workday (8:30 am
- 5:00 pm), which includes weekends and holidays, as required to perform functions of the position for the assigned department.
- May be required to work and may be assigned to an alternate worksite(s) to carry out duties that support operational needs.

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