Thrift Store Manager

3 weeks ago

Winter Park, United States Boys & Girls Clubs of Central Florida Full time

**Thrift Store**

**Casselton Corners Shopping Center**

**2054 State Road 436, Unit 140, Winter Park, FL 32792**

**TITLE**:Thrift Store Manager

**STATUS**:Full Time Exempt

**ABOUT THE JOB**:
The Thrift Store Manager drives the Boys & Girls Clubs of Central Florida (BGCCF) mission through strategic leadership, operational excellence, and effective resource management. This role demands a blend of competencies that foster both internal team growth and external community engagement. The manager directs all facets of store operations, from inventory procurement and innovative merchandising to the supervision of staff and volunteer activities. Leading a team of 10-15, including an Assistant Store Manager, Shift Supervisors, employees, and volunteers, the Manager oversees recruitment, training, and performance evaluations. Aligning sales strategies with fiscal objectives and cultivating an uplifting team atmosphere that prioritizes safety, engagement, and the full expression of employee potential are key responsibilities of this role. Administrative responsibilities encompass vendor liaison, equipment upkeep, inventory management, and the execution of operational strategies that advance BGCCF's fundraising goals and community impact.

**QUALIFICATION REQUIREMENTS**:
**Knowledge, Education, Experience & Skills**
- High school diploma or GED required. An associate's or bachelor's degree from an accredited institution preferred.
- A total of five years of related experience within a retail establishment, such as a thrift store, with three years of supervisory experience.
- Demonstrated merchandising and marketing experience.
- Strong knowledge of back-office management processes, including donation procurement, inventory management, and processing procedures.
- Demonstrated experience with cash handling procedures and working with budgets.
- Strong business acumen, with the ability to read and analyze financial reports and sales reports and respond with workforce optimization strategies.
- Strong technology and organizational skills, including proficiency in Microsoft Office, Homebase, and Clover.
- Excellent verbal and written communication skills, as well as the ability to lead, manage conflict, and hold others accountable.
- Proven ability to drive exceptional customer service and train and motivate staff towards achieving customer service standards.
- Must possess a strong ethical foundation and the ability to recognize and navigate conflicts of interest.
- Valid driver's license and good driving record.
- Ability to work holidays, evenings, and weekends.

**KEY ROLES**

**Competency Areas**:
**Leadership and Team Development**
- Drives customer focus and builds effective team competencies to recommend and establish store policies, procedures, and protocols, ensuring a superior customer service experience and a secure, welcoming environment.
- Employs and develops talent and manages conflict. Skilled in the hiring, training, scheduling, and performance management of staff and volunteers.
- Cultivating a team-oriented culture that values safety, engagement, ethics, and high performance.

**Strategic Planning**
- Demonstrates a strategic mindset, taking responsibility for crafting a comprehensive business plan that includes marketing strategies, operational procedures, promotions, standards of operation, and forecasting to guide future expansion and community impact.

**Resource Management**
- Showcases financial acumen by managing daily cash handling, accounting processes, budget creation, and expenditure oversight in collaboration with the COO & finance department.
- Applies decision quality and cultivates innovation in inventory control, including record-keeping, loss prevention, and efficient turnover, to enhance store success and customer relationships.
- Regularly performs store and warehouse inspections to identify and address safety, maintenance, and cleanliness issues, underscoring a commitment to a high-quality shopping and working environment.
- Ensure regular maintenance of the store truck, including routine checks and servicing, to uphold its appearance and functionality.

**Partnership Development and Marketing**
- Strengthens community and vendor relationships through effective partnership development, working closely with individual and corporate donors and other retail partners to ensure a steady flow of inventory donations.
- Collaborates with the VP of Marketing & Community Relations to maintain brand integrity across all collateral materials, social media content, and signage, while also driving community awareness and engagement through innovative marketing and merchandising strategies.

**Warehouse Management**
- Organizes warehouse inventory in alignment with organizational procedures, prioritizing efficiency, and security, and liaises with the Director of Facilities to ensure the maintenance of the store and property, demonstrating situational adaptability to respond to and address shif

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