Specialist, Lifesaving Outcomes
2 weeks ago
Location: Los Angeles CA
Position Title: Specialist, Lifesaving and Care
Hiring Range: This position's hiring range is anticipated to be $21.74 to $23.00 hourly, depending on experience, plus great benefits
Interviews will occur weekly until the position is filled.
Best Friends Pet Adoption Center is seeking a people-oriented animal lover to join our Adoptions team If you are interested in engaging with passionate animal lovers all around Los Angeles, have we got the job for you We are looking for a motivated self-starter who is excited about helping people find a new companion animal You’d have the opportunity to work with cats and dogs, as well as build people’s confidence and skills to prepare for pet ownership. This is a fast paced and dynamic work environment, with opportunities to develop your skills and experience If this sounds like an exciting opportunity to you, we encourage you to apply
Position Summary: Lifesaving Outcomes Specialists are responsible for the daily functions and growth of lifesaving outcome programs including adoptions, transports/transfers and foster care of animals in our program locations. Specialists act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. While this role includes responsibilities in all outcome-focused programs, specialists may receive intensive assignments in a particular program, based on organizational needs. Senior specialists have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish tasks.
Essential Duties and Responsibilities:
- Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.- Promote, coordinate, and facilitate mobile, remote, and on-site pet adoptions, providing superior customer service, new pet parent counselling, and post-adoption support throughout.- Coordinate and conduct transport program operations including but not limited to animal selection, travel logistics, records management, supply management, and vehicle management.- Develop a general knowledge of the animals in the Best Friends’ care; deliver superior customer service, assist adopters, fosters and transfer partners by gathering information to match them with appropriate animals, arranging introductions, pet to pet meets; acquiring/providing medical records, health certificates (when necessary), follow-ups as needed or required.- Work directly with and support volunteers on all aspects and protocols of lifesaving care and outcome programs, including program protocols, cleaning protocols, specific animal behavior and care, animal handling, transportation requirements and procedures, data entry, and communications with the goal of maximizing meaningful volunteer contributions.- Work collaboratively with Best Friends’ team members in all areas of operations to achieve lifesaving goals; follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.- Maintain a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and communicate to leadership about unsafe practices and conditions.
Required Skills and Experience:
- Bilingual or multi-lingual skills preferred but not required.- Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.- Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.- Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.- Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.- Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.- Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.
Physical & Other Requirements:
- Must be able to:
- Routinely lift 40 pounds and perform daily strenuous activity i
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