Patient Service Representative

3 weeks ago

Philadelphia, United States LA Inc Full time

**Patient Service Representative**

**Pay Rate: $18-20/Hour**

The **Patient Service Representative** is primarily responsible for contacting and interviewing patients prior to their appointments. This includes obtaining medical and surgical history. The position also requires supporting the Call Center by providing effective customer service to patients, vendors, insurance companies and other medical facilities. Great opportunity for career growth, this role offers extensive training and a team oriented culture

**DUTIES AND RESPONSIBILITIES**:

- Contact patients via telephone prior to their scheduled appointment.
- Interview patients over the telephone to obtain a complete and accurate medical history, including surgical history and medications.
- Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician.
- Complete all patient phone call assignments as assigned.
- Answer phones in the Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
- Re-schedule patient appointments as required via telephone calls and written notification to patients.
- Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
- Assist other members of the PCR and Call Center departments as needed.

**EDUCATION & EXPERIENCE**:

- Call center experience
- 1+ year of customer service required
- Previous experience in a medical records desired
- NextGen and Navinet experience required

Pay: $18.00 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Ability to Commute:

- Godfrey, IL (required)

Ability to Relocate:

- Philadelphia, PA 19141: Relocate before starting work (required)

Work Location: In person

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