Continuous Improvement/project Manager

1 month ago

Chicago, United States Scale Virtually LLC Full time

We are growing Private Equity Real Estate Firm and Virtual Assistant company, in search of a strong Project/Continuous Improvement Manager with 3-5 years experience in managing multiple projects and initiatives across various entities as directed by Executive Leadership.

The Continuous Improvement/Project Manager is a key operational role tasked with providing support towards shaping and executing operational strategies, driving efficiency, and ensuring seamless service delivery to our clients.

**Job Scope**:
**1. Operational Leadership**:

- Develop and execute operational plans aligned with the company's strategic goals and objectives, along with managing special projects as assigned by Executive leadership.
- Ensuring optimal performance and continuous improvement across all service areas.
- Collaborate with cross-functional teams to establish clear operational processes and guidelines for the virtual assistant team.

**2. Quality Assurance**:

- Implement quality control measures to maintain high service standards and ensure client satisfaction.
- Monitor and analyze key performance indicators (KPIs) related to service delivery, making data-driven decisions to enhance efficiency and effectiveness.
- Address any client concerns or issues promptly, working with the team to implement corrective actions.

**4. Process Improvement**:

- Identify opportunities for process optimization and automation to streamline workflows and enhance operational efficiency.
- Collaborate with the technology team to implement tools and software that improve team productivity and client experience.
- Continuously seek innovative ways to enhance service offerings and stay ahead of industry trends.

**5. Strategic Planning**:

- Contribute to the development of the company's strategic plans, offering insights and recommendations based on operational expertise.
- Collaborate with the executive team to identify new market opportunities and develop strategies for business growth.

**6. Communication and Collaboration**:

- Foster open communication and collaboration among teams, ensuring alignment of goals and objectives.
- Interface with clients, addressing their needs, collecting feedback, and using insights to improve service delivery.

**7. Risk Management and Compliance**:

- Identify potential operational risks and develop mitigation strategies to ensure business continuity.
- Ensure compliance with industry regulations and data protection standards, working closely with legal and compliance teams.

**Qualifications**:

- Bachelor's degree or higher is preferred.
- Proven experience in operational leadership roles, preferably within the virtual assistant or BPO industry. (3 to 5 years)
- Strong leadership and team management skills with the ability to motivate and develop diverse teams.
- Excellent problem-solving abilities and a data-driven approach to decision-making.
- Exceptional communication and interpersonal skills.
- Have solid critical thinking skills, along with strategic mindset, and the ability to align operational initiatives with business strategies.
- Proficiency in project management and process improvement methodologies.
- Knowledge of technology tools and software used in remote work environments.
- Financial acumen to manage budgets and resources effectively.
- Strong organizational skills and attention to detail.

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Chicago, IL 60614: Relocate before starting work (required)

Work Location: Hybrid remote in Chicago, IL 60614

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