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Cx Change Management Manager

1 month ago

San Jose, United States Cisco Systems Full time

What You'll Do

As a Change Manager in the Customer Experience (CX) Strategic Program Office, you will lead change support on programs that reach across all CX roles and functions, ensuring customer readiness and adoption. Your expertise in change management frameworks, communications, and enablement will guide the development of change strategies that lead CX through transition, minimize disruption and achieve long-lasting, balanced change.

In this role, you will:
Support the design, development, delivery, and management of communications and training programs.

Manage partners, conduct impact analyses, assess change readiness and identify key partners.

Complete change management assessments.

Identify, analyze, and prepare risk mitigation tactics.

Consult and mentor project teams.

Build actionable deliverables for communications plans, sponsor roadmaps, mentor plans, training plans, and adoption plans.

Support and engage senior leaders.

Support organizational design and definition of roles and responsibilities.

Evaluate and ensure user readiness.

Who You'll Work With

Our team completes Cisco's global CX strategy by standardizing, innovating, and automating how we work, with a focus on reducing redundancy, improving efficiency, and streamlining the experience for our internal CX staff. As part of the team, you will work in a highly matrixed organization and engage across product, technology, operations, sales, and other functions. You will have direct interaction with Senior Leaders on high visibility programs and projects.

Who You Are

You thrive in handling the relationships and communications of large, transformative projects across multiple functions for executives, people leaders, and internal roles - and have a passion for ensuring the business value of our strategic programs is optimally delivered and adopted. You're a problem solver and have the power to influence peers, managers, and executives, driving towards a decision while handling ambiguity. Self-run, detailed, creative, and experienced in effective methods of helping people navigate the change inherent in groundbreaking programs you can shift quickly and flex with changes to priorities.

Required skills:
At least 7 years in change management, communications, or employee experience.

Prosci certification + CCMP certification

Experience with Training Development (job aids, eLearning, Workshops)

Ability to build solid positive and productive relationships with partners.

Strong time-management and written and verbal communication skills.

Strong project management skills specific to the planning and implementation of change management deliverables.

Strong documentation, administrative and engagement skills.

Effective analytical skills and reliable decision-making skills.

Comfortable presenting at both the team and executive level.

Consistent track record showing successful completion of large scale cross
- functional projects.

Why Cisco?

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k)

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