Chief of Staff, Military and Veteran Services

1 month ago

Phoenix, United States TriWest Healthcare Alliance Full time

**Profile**:
**_Veterans, Reservists, Guardsmen and military family members are encouraged to apply_**

**_ We offer remote work opportunities (AK, AR, AZ, *CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)_**

**Job Summary**

The Chief of Staff assists a senior executive with day-to-day activities, including assigned special projects. Works closely with the senior executive’s team responsible for completing C-suite-level projects and initiatives; creates presentations and materials, and prepares and analyzes data to support these initiatives. This is a high intensity position that requires a strong analytics knowledge, technical writing skills, project management experience and leadership skills. Monitors and drives progress for multiple large TriWest initiatives, working closely with ePMO, program managers, project managers and business leaders to proactively address systemic concerns and completes initiatives. Drafts white papers based on data analysis and research. Utilizes consulting and facilitation approaches for collaboration with business and project owners and other stakeholders.

**Education & Experience**

**Required**:

- Bachelor’s degree in Business Administration, Healthcare Administration, or related field, or equivalent experience
- 5+ years’ experience managing complex initiatives that includes leadership roles in driving results
- 5+ years’ experience in business analysis, strategic planning, and/or consulting
- Extensive experience with MS Office products to include Word, Excel, PowerPoint, Visio, Project and other reporting and statistical tools
- Experience in process and program improvement and business planning
- Experience in managing multiple business initiatives simultaneously
- Experience preparing presentation and reports
- Experience and knowledge of the VA health system and/or Military Health System

**Preferred**:

- Master’s degree in Business Administration, Healthcare Administration. or related field
- Previous experience staffing senior level officers/executives
- 5+ years’ experience in project management, with projects supporting senior and C-suite leaders
- 5+ years’ experience managing complex projects/teams
- Healthcare, management, or analytical consulting experience

**Key Responsibilities**
- Works directly for the assigned senior executive on projects and activities as requested. Also works closely with other members of the management team.
- Assists senior executive with tracking and monitoring strategic business initiatives ensuring timeliness, anticipating and resolving issues, ensuring quality and effective integrations or transitions.
- Accompanies the senior executive to high level meetings; takes initiative to create front end materials for the meetings, and to follow up on action items following the meetings, anticipating the needs of the senior executive.
- Facilitates communication, coordination and collaboration with corporate management on behalf of senior executive. Serves as primary interface with corporate leadership in tracking and resolving issues.
- Provides meeting management, planning and coordination, and drafts agendas, presentations, handouts and read-ahead materials for executive and internal committee meetings and conferences. Ensures that the senior executive is prepared for meetings by coordination of agendas and briefings/summaries in advance. Prepares information papers, fact sheets, and other correspondence with very short completion times.
- Anticipates issues and opportunities and advises senior executive accordingly. Develops and maintains necessary tracking matrices and deliverables. Measures progress of meeting targeted goals, keeping the senior executive properly informed. Supports the management of the executive’s calendar to ensure goals are met.
- Coordinates special projects, including business planning initiatives, and reporting as requested and in collaboration with ePMO. Responsible for ensuring the confidentiality of strategic business data and information.
- Serves as business owner for projects directed by the senior executive that are aimed at improving business processes and efficiency.
- Maintains knowledge of all contract provisions.
- Performs other duties as assigned.
- Regular and reliable attendance is required.

**Competencies**

**Communication / People Skills**:Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

**Creativity / Innovation**:Has the ability to develop unique and novel solutions to problems. View change as necessary.

**Empathy / Customer Service**:Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

**Independent Thinking / Self-Initiative**:Proactive in approach to work. Critical thinker with ability to focus on things which matter most to ac

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