Server - Nightlife

2 months ago

Atlantic City, United States Hard Rock Hotel and Casino Atlantic City Full time

Overview:
Servers are responsible for providing superior guest service to ensure that their all guests have an unforgettable experience.

**Responsibilities**:

- Provides timely cocktail service in a friendly and courteous manner
- Initiates and engages in conversation with all guests in a professional and friendly manner
- Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
- Communicates with management to rectify any and all customer needs, comments or incidents
- Adheres to all established policies, procedures and guidelines

Qualifications:

- Previous cocktail serving experience preferred
- Must have knowledge of spirits, wines, champagne and mixed cocktails
- Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
- Must possess excellent customer service and communication skills
- Requires the ability to work within a team environment
- Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue.
- Must be able observant and quick to respond to various situations while multitasking.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

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