Operations Manager

3 weeks ago

Glen Mills, United States Sky Zone | Glen Mills Full time

The Operations Manager is an important leader on the Sky Zone Park management team, ensuring all elements of park safety, employee training, guest experience and logistics are executed to standard and team communication is coordinated and effective.

The Operations Manager position manages the day-to-day operations of the park, including managing the maintenance, repair and safety of all apparatus; ensuring employees are well-trained, new employees are on-boarded effectively and are knowledgeable about park offerings and programs; coordination of team to deliver WoW to birthday party and event groups; administrative support such as employee scheduling and inventory management.

Core Competencies
- In addition to the Job Requirements, the ideal applicant:

- Lives the Sky Zone Values: Make it Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW
- Has an entrepreneurial mindset
- Holds him/herself and others to high standards
- Coaches and develops people
- Is passionate about and involved in the community

Responsibilities (include but are not limited to)
- Function as the “Manager on Duty”
- Adopt and maintain Sky Zone standards, policies and procedures at all times
- Resolve guest service issues with discretion and professionalism
- Ensure employees are knowledgeable about all products, programs and promos
- Ensure inventory is managed appropriately and maintain vendor relationships
- Assist General Manager with employee scheduling, proper staffing and payroll expense %
- Assist General Manager with employee job training
- Ensure Sky Zone, State and Local health department standards are met or exceeded
- Ensure weekly inspections and maintenance projects meet/exceed Sky Zone standards
- Complete, report and maintain injury and incident records
- Stay current with Sky Zone communication and assist General Manager with relying information

**REQUIREMENTS**:

- Bachelor's degree or commensurate experience
- Proven ability to motivate a team and drive culture to create results
- Strong leadership skills
- Ability to solve problems under pressure while maintaining a fun, friendly environment
- Previous management experience with new-to-the-workforce, part-time staff
- Previous experience in a guest-facing environment
- Experience with team scheduling
- Ability to work nights and weekends

We are a franchisee owed Sky Zone trampoline and active entertainment park which is full of one-of-a-kind attractions designed to push your limits, allow you to fly higher, laugh harder and have tons of fun.

Sky Zone offers guests multiple ways to enjoy the Park's attractions through general admission tickets, memberships and party packages.

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