Publ Educ Spec 1

3 weeks ago

Los Angeles, United States The Regents of the University of California on behalf of their Los Angeles Campus Full time

Department Summary: The Hammer Museum at UCLA believes diversity, equity, accessibility, and inclusion are integral to fulfilling our mission to illuminate lives and build a more just work through art and ideas. We actively see out different perspectives to broaden and enrich our understanding of the world. We believe this inspires thoughtful and provocative exhibitions and programs that serve the vibrant and varied communities that make up the city of Los Angeles. The Hammer understands that art not only has the power to transport us through aesthetic experience but can also provide significant insight into some of the most pressing cultural, political, and social questions of our time. We share the unique and invaluable perspectives that artists have on the world around us. Position Summary:
Reporting to the Associate Director, Visitor Experience & Gallery Operations (ADVEGO) and taking direction from the Manager, Gallery Operations, the Frontline Services Coordinator is responsible for scheduling 100-150 frontline staff members for the Visitor Experience (VE) and Gallery Operations (GO) departments. In addition, the Frontline Services Coordinator facilitates collaboration and communication between Human Resources, Security and VE departments. Duties include coordinating complex staff schedules; and functions related to scheduling duties such as processing expense reports, creating and analyzing labor and cost reports using Excel, managing attendance records, corresponding heavily with staff in regard to scheduling. The Frontline Services Coordinator assists in supervising Hammer Ambassadors for the Hammer Museum in all Frontline positions. The incumbent provides exceptional customer service to all museum patrons and trains the frontline team on how to meet and exceed these exemplary standards.

Salary & Compensation: *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications:

- 2+ years Demonstrated experience in security, visitor services/visitor experience, administration coordination, and/or office management (required)
- Highly skilled at organizing work, defining tasks, setting priorities, workingindependently, and following through on all projects and assignments; ability tomeet multiple and conflicting deadlines with changing priorities and frequentinterruptions in a fast-paced environment (required)
- Ability to discreetly and tactfully recognize and handle sensitive and confidential information; ability to maintain equanimity in the face ofresistance, indifference, or hostility (required)
- High degree of proficiency with Microsoft Word, Excel, Outlook, andPowerPoint; experience with online scheduling software/systems; ability todevelop and manage systems and procedures, and track information (required)
- Excellent interpersonal skills to communicate and interact effectively withcallers, Museum visitors, VIPs, outside vendors, colleagues from otherinstitutions, and a diverse Museum and University staff and student population (required)
- Ability to coordinate and lead meetings, and manage projects as assigned (required)
- Exceptional customer service abilities; ability to engage patrons in a positive,professional, and courteous manner; ability to exercise good judgment; abilityto maintain calm demeanor in difficult situations (required)
- Experience supervising volunteers and/or students (preferred)

Education, Licenses, Certifications, & Professional Affiliations:

- Bachelor's Degree in related area and / or equivalent experience / training (required)

Special Conditions of Employment:

- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
- Flexibility with working hours and scheduling (required)
- Ability to work evenings and weekends (required)
- Ability to work overtime as assigned (required)

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