IT Technician

4 weeks ago

Port Saint Lucie, United States Sandpiper Bay Resort Full time

Description:
**Job Summary**:
The IT Helpdesk Technician position is a role serving as first point of contact for users within the Sandpiper Bay Resort offices. This role will provide user technical assistance and support related to computer systems, hardware, and/or software. Day-to-day responsibilities will include performing remote troubleshooting for remote users. Determining the best solution and implementing it.

**Main Duties and Responsibilities**:

- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise users on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Administer help desk software.
- Follow up with customers and users to ensure complete resolution of issues.
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Move and set up equipment.
- Inform management of recurring problems
- Stay current with system information, changes, and updates.
- Train computer users as necessary
- Install, modify, and repair computer hardware and software.
- Install computer peripherals for users.
- Clean up computers.
- Identify and suggest possible improvements on procedures.

**Requirements**:
**Skills, Experience & Education Requirements**:

- Bachelor’s degree preferred or equivalent experience.
- 1-2 years’ experience
- working knowledge of fundamental operations of relevant software, hardware, and other equipment
- experience researching, analyzing, and interpreting automated system problems.
- knowledge and experience of customer service practices
- related experience and training in troubleshooting and providing help desk support.
- Excellent communication skills
- Knowledge of Ubiquity switch configuration preferred, but not required.
- Knowledge of 3CX IP Phone system preferred, but not required.

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