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Overnight Supervisor

3 months ago

Saddle Brook, United States Marriott Saddle Brook Full time

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:
At the Marriott Saddle Brook we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Marriott Saddle Brook can mean for you

Overview:
**JOB SUMMARY**

The Overnight Supervisor will address any issues related to audit, security and any guest related issues during the shift. This position is responsible for the Front Office functions, and assumes responsibility for the entire hotel during the 11:00 PM - 7:00 AM shift.

**CANDIDATE PROFILE**

**Education**:
Bachelor’s degree, preferably specializing in Hotel Management, Business Administration, and or related major or equivalent experience is required.

**Experience**:
Must have at least (2) or more years of previous Front Office or Guest Services experience, including complete understanding of all night audit functions.

**KEY RESPONSIBILTIES**

The primary responsibilities for the Overnight Supervisor will include but are not limited to:

- Assume responsibility for the hotel during the overnight shift.
- Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in accordance with company policies and procedures.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Oversee and manage the Front Desk and Night Audit functions to ensure all guests are greeted upon arrival, and all reports are completed in a timely manner.
- Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
- Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
- Throughout shift, conduct routine inspections and walk-throughs of departments and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Will serve as “manager on duty” as required.
- This position supervises all Overnight staff including but not limited to: Security, Guest Services, Front Office, Kitchen and Banquets.

Qualifications:
**JOB QUALIFICATIONS**

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

- Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Demonstrated ability to work cohesively with a team.
- Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
- Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
- Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
- Must have experience in all Microsoft Office and industry relevant Front Office systems.
- Problem solving, reasoning, moti