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General Manager

4 months ago

Naperville, United States Crash Champions Full time

**Champions Do More**

**Responsibilities**
- Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
- Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
- Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
- Monitor and attain production goals and standards: Ensure all repairs are in line with Service King and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
- Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
- Manage daily production flow: Communicate with team (Body Technicians, Repair Planners, Shop Assistants) to ensure production is moving as needed to meet delivery requirements
- Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE's estimates as needed, and lock final estimates

**Qualifications**
- Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
- Aptitude in decision-making and problem solving
- Ability to lead and work collaboratively with others to meet shared objectives
- Demonstrated ability to meet deadlines and achieve successful results
- Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
- Proficient with Computers and other technology
- Valid driver's license required

**Benefits**
- Competitive pay
- Weekly Paychecks
- 401K with company match
- Medical/Vision/Dental Insurance
- Additional elective benefits

Submit a Referral

**Location** US-IL-Naperville

**ID** 2024-6111

**Category** Operations Management

**Position Type** Regular Full-Time

**Prioritization** Tier 2 - Staffing Needs

**Remote** No