Director of Quality Improvement

2 weeks ago

Philadelphia, United States Greater Philadelphia Community Alliance Full time

**The Organization**

Rooted in South Philadelphia, Greater Philadelphia Community Alliance (GPCA) is the result of a strategic merger between Diversified Community Services (DCS) and United Communities Southeast Philadelphia (UCSEP). Both organizations share a long history in the settlement house movement of the late 1800s.

Over the last several years, DCS and UCSEP have experienced a resurgence and extraordinary growth. We have earned a reputation as an entrepreneurial trailblazer by capturing the regard of colleagues and funders, locally and nationally. GPCA's mission is to break the generational poverty cycle by ensuring equitable resource distribution for vulnerable children, families, and communities. We aim to be Philadelphia's catalyst for community empowerment, partnership, and the upward mobility of families and communities. We are committed to a nonprofit model that promotes social enterprise, an inspiring and safe environment, and a team-oriented culture.

GPCA's current operating budget is approximately $24 million, with 200+ employees across more than nine programs and eight locations.

**GPCA's programming areas include**:

- **For** **young children**: Early childhood education
- **For** **school-age** **youth**: Out-of-school time programming (after school and summer camp) and case management for at-risk youth
- **For** **adults**: Employment training, parenting education, energy assistance programs, housing counseling programs, and financial literacy; and
- **For** **the** **community at large**: Affordable housing and community economic development

**Job Overview**:
This is a managerial level position directing through subordinate quality improvement staff members that include quality improvement specialists, quality improvement provider liaisons, risk management/compliance specialist and the intake/placement coordinator within the Greater Philadelphia Community Alliance Umbrella Agency for the 12th, 18th, and 77th Police Districts. The CUA Quality Improvement Director is responsible for implementing all initiatives related to CUA performance and ensuring outcomes are achieved. Work may include planning, reviewing, evaluating, and coordinating short
- and medium-term operations to meet program or social service goals and objectives. Overseeing/advising in the most complex situations; implementing all policies and procedures and creating/recommending policies having CUA-wide impact; making resource decisions designed to maximize efficiency and meet objectives in a mandated minimum of time; proactively reviewing workloads to maximize appropriate completion of objectives consistent with CUA standards; ensuring that operations managed are fully prepared for federal and state review and audits that enables funding and certification; and assessing overall training needs of staff members.

Extensive contact outside the CUA may involve negotiation and problem-solving with groups such as the DHS performance management team, representatives of public and private welfare agencies, state evaluators, legal advocates, city agencies and departments, including representatives of professional and community groups as well as individuals, their families, and the public. Management of staff members and workforce planning is a major component of the work.

**Functional Area**:
**Management**

**Reports to: CUA Director**

**Salary**:
$86, 250-$90,000

**Responsibilities**:

- Collect, analyze, interpret, and summarize data in accordance with CUA’s quality assurance plan and cycle.
- Provide senior management and relevant stakeholders with
- Policy and procedure development to include Standard Operating Procedures, Corrective Action, and Training
- Provide daily support and assistance to all Case Management Teams.
- Perform training to ensure compliance with agency and state guidelines to all relevant participants
- Create and implement systems for case management and managerial staff to ensure compliance
- Conduct internal Quality Service Reviews (QSR) to include resolution, pinpoint discrepancies, and report on positive outcomes.
- Conduct fatality and near-fatality reviews
- Conduct complaints investigation for key participants
- Compute data, summarize results, and prepare reports depicting pertinent information
- Analyze technical and quality data to detect satisfactory trends and unsatisfactory trends and/or flaws in service delivery.
- Conduct bi-weekly supervision with employees
- Facilitate monthly management meetings
- Create new protocols to assist with producing positive outcomes for CUA.
- Review monthly reports completed by direct reports, provide feedback, and discuss trends with staff.
- Create and use information from data reports to facilitate meetings with key stakeholders
- Oversight of quality and compliance for Greater Philadelphia Community Alliance CUA-9.
- Complete and submit monthly/quarterly performance reports to the CUA director.
- Effectively manage and support the CUA 9 quali

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