Member Sales and Service Counselor

1 month ago

Fairfield, United States AAA Northeast Full time

Work schedule: _Monday-Friday 8:45am-5:15pm; 40-hours per week. At least 2 Saturdays per month 8:45am-1:15pm; when working a Saturday, can opt for a full or 1/2 day off during the M-F workweek._ _*At times, business needs may require an earlier arrival and/or later departure._

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Responds to incoming calls from prospective and current members, with the objective of selling new or additional Club products and services; processes membership record change requests; supplies detailed information regarding AAA products and services; provides Five Diamond Customer Service to encourage member retention, renewal and new membership sales; tracks daily sales activity; performs outbound marketing efforts as directed.

**What you will do**:

- For bilingual roles, all responsibilities must be able to be completed in both English and target language.
- Responds to incoming calls from prospective and current Club members; sells memberships, upgrades, and additional products and services.
- Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to close sales.
- Places outgoing calls to lapsed and former members to secure membership renewals.
- Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to achieve the members desired outcome.
- Processes transactions using computerized system for information gathering.
- Tracks daily activity to ensure achievement of departmental goals.
- Develops comprehensive knowledge of products and service offered by AAA Northeast.
- Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during all member interactions.
- Other duties as assigned.

**Education**
High School Diploma or GED Required

**Experience**

Retail sales and/or telemarketing experience Preferred and Customer Service experience Required

**Licenses and Certifications**

If for a bilingual job, must satisfactorily pass a translation assessment (from English to the target language and from the target language to English) during pre-hire screening, in accordance with policy Required

**Skills

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