Security Officer 2

4 weeks ago

Crystal Lake, United States Mercyhealth Full time

Overview: Performs unarmed, uniformed security related services which include but are not limited to; Conducts rounds, secures the facility and the work environment for Mercyhealth partners. Respond to all security calls for assistance relating to partners, patients, and visitors. May be required to work flexible hours, alternate shifts, and weekends. Perform other duties as assigned. Responsibilities:
**Essential Duties and Responsibilities**

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis.
- Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.
- Respond to all dispatch security service calls and overhead emergency code calls
- Checks grounds and areas for cleanliness and safety
- Perform parking lot patrols and enforce Mercyhealth parking policy
- Notifies management maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment. through initiating a work order
- Assist with completion of fire drills as requested
- Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients.
- Orient and train security staff at respective sites of responsibility as needed. Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable
- Is required to assure and or request partners and contractors to display Mercyhealth badges or required proof of identity.
- Duties pertinent to site specific requirements will be assigned.

**Culture of Excellence Behavior Expectations**

To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

**Education and Experience**

High school diploma or equivalent required
Healthcare security experience preferred

Minimum of 2 years' experience with police, security, or military background
Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.

OR

Completed 30 credit hours toward obtaining a degree
Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.

OR

One year with Mercyhealth security
Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required. Must maintain this proficiency on an annual basis.

**Certification and Licensure**

Illinois residents are required to possess a FOID(Firearms Owners Identification Card)card or be eligible to obtain one for employment

Successful completion of International Association for Healthcare Security and Safety (IAHSS) Basic Security officer certification within 135 days of start date. (Recertification is not required once the initial test is passed).

For those driving Mercyhealth vehicles:
Maintain a valid driver's li

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