Service Writer Assistant

Reliable Equipment in Warminster is looking for a full-time Service Writer Assistant.

**Responsibilities**:

- Build a relationship with customers through friendly, engaging communication and excellent customer service.
- Responsible for pricing repairs that come though the repair office (in excess of 1,000) for estimating.
- Identify tools, find cost for repair, determine if repair can be done in-house or through an outside vendor.
- Research where tools need to be serviced, that are not made by Reliable.
- Assign repairs to technicians during the absence of the floor supervisor.
- Find solutions to daily issues that arise and communicate with floor supervisor.
- Assist the repair staff in receiving tools for repairs when needed.
- Assist the Logistics department in resolving any issues that may arise during a shipment, (i.e. Verification of shipping charges).
- Address, resolve and update customers, sales team, and other departments with questions regarding repairs in a timely manner.
- Confirm tools are being shipped out or scrapped in a timely manner.
- Perform re-bill procedure to ensure proper credit or information is applied to any given customer account as required.
- Obtain authorization for customer repairs.
- Work with Accounts Payable and receiving to resolve any repair paperwork.
- Confirm with the Parts department that orders have been placed and remain active.
- Field technical calls and direct them to the proper technician for any issues or updates.
- Perform other duties as assigned.

**Qualifications**:

- High school diploma or equivalent required
- Must be reliable and dependable with a strong work ethic.
- Strong computer skills including Microsoft Office
- Strong decision making and problem-solving skills.
- Excellent verbal and written communication skills as well as telephone manner.
- Prior experience working in a manufacturing environment preferred but not required.
- Familiarity with tools is preferred but not required.

**Benefits**:
Reliable Equipment offers a competitive benefits package which includes Medical, Dental, Vision, 401K with company match, STD, LTD, Life Insurance, FSA, paid time off and much more.

This is an hourly position, hours are M-F 8-4:30pm. Overtime as needed.