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Front of House Customer Service

2 months ago

Ocala, United States Massage Envy Ocala Full time

**Do you love helping others?**

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Ocala. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Ocala franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

- **Help clients understand the benefits **of regular massage, skin care and stretch.
- **Establish relationships with members and guests **to grow and retain a client base.
- **Connect clients with retail products** that improve, enhance, and extend the positive impact of the services they receive.

**Here's what's in it for you**:
The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

- **Benefits that help you take care of you** including free and discounted services to keep you feeling your best. 35% off of skin care products and a flexible schedule.
- **A healthy compensation plan **that rewards your hard work with an hourly base pay rate, commission bonuses for membership sales and monthly performance bonuses
- **A dynamic, energizing environment** where you're consistently challenged, never bored.
- **Training** to help you grow and refine your sales and customer service skills.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

- **Providing outstanding customer service **by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
- **Promoting the value of total body care **by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
- **Upholding the Massage Envy core values **of optimism, gratitude, excellence, consistency and empathy.
- **Protecting our workplace culture** by recognizing and supporting team goals and building positive relationships with team members.

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

- **Sales superstars **who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
- **People of integrity **ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
- **Smart and savvy **with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
- **Masters of customer service** who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
- **Fast on their feet **with the ability to think critically, juggle multiple tasks, and set priorities.
- **Great teammates** who can work well with others in a fun and fast-paced environment.
- **Supporters of total body care** with a general knowledge of massage and skin care services.

**We Believe Our Differences Make Us Better**

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

**If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.**

Pay: From $13.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- 401(k) matching
- Employee discount
- Flexible schedule

Shift:

- Evening shift

Weekly day range:

- Every weekend
- Monday to Friday

Work Location: In person

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