Hotel Task Force/traveling Manager

4 days ago

Houston, United States J&P Hospitality Management Full time

**Task Force/Special Operations Manager**

As a Task Force/Special Operations Manager, you’ll be responsible for setting our hotels up for long-term success through the execution of an effective transition strategy that you will be instrumental in implementing. This is a hands-on hospitality management role in which you will have full responsibility for ensuring that J&P’s high brand standards of excellence are achieved and maintained.

The Task Force/Special Operations Manager is responsible for the oversight of daily operations of the hotel along with managing a team of 6 -12 employees and ensuring that our rigorous quality and cleanliness standards, as well as our commitment to world-class guest service, are consistently upheld. You will take full ownership of your hotel and make sure that the business remains profitable and that guests are delighted with their stay.

**Key responsibilities of a Task Force/Special Operations Manager include**:

- Develop quick and accurate assessments about the overall 'health' of an assigned hotel.
- Leverage your assessment of the hotel to develop strategies that are focused on optimizing the operation
- Drive high-quality and sustainable adoption of J&P Standards through a variety of means including (but not limited to): education and team building; being a great role model; leading associate engagement efforts and driving effective communication standards across the property
- Function as both the primary tactical & strategic leader of the hotel with responsibility for all aspects of the operations, including guest and associate satisfaction, human resources, financial performance, and sales and revenue generation
- Ensure that all associate and business decisions are in line with J&P policies and procedures.
- Lead the key recruiting, training, and retention efforts for the property.
- Analyze business results and work with key business leaders to quickly develop effective strategies that address needs. Make key decisions and oversee execution, removing obstacles to success and ensuring appropriate resources are available to achieve standards.
- Manage effective interactions with key business leaders and property owners.
- Ensure that brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary
- Monitor actual sales and revenues to determine variance and assess goal accomplishments.
- Training your replacement - a permanent General Manager.

**Task Force/Special Operations Manager specific duties include, but are not limited to**:

- Participate in the sales efforts by knowing key accounts, meeting with potential and current clients, and actively selling rooms.
- Conducting curb-to-room property walks to identify and monitor repairs and/or housekeeping needs.
- Selecting, orienting, training, and managing your team of employees.
- Handling all assigned P&L responsibilities and ensuring the consistent profitability of your property.
- Ensuring preventative maintenance schedules are completed.
- Implementing payroll and inventory cost control policies and procedures.
- Ensuring the highest levels of quality and customer services are being delivered.
- Managing vendor relationships.
- Ensuring that your property follows all federal, state, and local laws, including OSHA, EEOC, Wage & Hour, and Health laws.

Note: TaskForce/Special Operations Manager length of stay during a property transition is dependent upon factors related to proper staffing (sourcing and training a new GM if needed, plus hiring and training staff if needed), and the ability of the staff to follow J&P processes and procedures.

Length of stay could be one (1) to three (3) months; therefore, Task Force/Special Operations Manager must be flexible and able to meet the needs of the business.

**Competencies**:

- Action Oriented - Demonstrates a commitment to effective job performance by taking action on one’s own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.
- Business Acumen - Has a solid understanding of the hotel industry and keeps abreast of best practices and trends. Understand the mission, structure, and functions of the organization and the potential impact of own performance on the success of the business.
- Conflict Management - Successfully mediates conflict between individuals and groups; can hammer out tough agreements and settle disputes equitably; can find common ground and obtain cooperation with minimum noise.
- Decision Making - Generating, evaluating, and implementing solutions to problems. Able to balance the “ideal world” with the “real world” and make sound decisions considering the best interest of the organization.
- Interpersonal Skills - Displays the skills to work effectively with others.
- Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional deme

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