Medical Assistant Supervisor

1 month ago

Phoenix, United States Adelante Healthcare Full time

**Medical Assistant Supervisor - West Phoenix Health Center**

**Who Are We?**

At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County. By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.

**OUR AMAZING BENEFITS**

We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:

- Medical, Dental, and Vision available DAY ONE
- 3 weeks Paid Time Off annually
- 10 paid Holidays annually
- 403b Retirement Account Savings Plan
- Tuition Reimbursement for eligible programs
- Employer-paid Short Term and Long Term Disability
- And MORE

**WHAT YOU'LL NEED TO HAVE**

High School Diploma or GED from an accredited institution and successfully graduating from an approved medical assistant training program

Three or more years of experience in medical assistant leadership, leading a team with multiple providers, or 2 years in a Coordinator role with a development plan, as well as the following:

- Ability to solve problems using a logical, systematic approach
- Demonstrated management, leadership, diplomacy, and customer service skills
- Proven ability with productive and efficient time management; and fulfilling commitments
- Ability to help others increase their knowledge, skills, and abilities to enable them to perform at a higher level
- Ability to provide effective personnel performance management
- Demonstrated ability to promote teamwork within work unit and across departmental/organizational lines
- Ability to measure and report departmental cost performance
- Ability to accept and promote change as positive; taking into account other’s concerns
- Experience with management information systems and electronic health records (EHR) software
- Ability to work effectively with staff, clients, associates, and the community

**WHAT YOU'LL BE DOING DAY TO DAY**
- Monitor and evaluate staff performance for quality purposes and maintain appropriate documentation
- Maintain accurate time and attendance records
- Assure compliance with applicable federal state and local legislation, e.g. FMLA, Workers Compensation, ADA, etc.
- Recruit, interview, orient, train, and mentor staff
- Organize staff‘s daily work activities and schedules and cover if needed to meet staffing needs
- Identifies financial status of patients regarding fee scale, insurance or discounts. Refers to eligibility as needed
- Conduct monthly staff meetings including agendas and minutes
- Oversight of scheduling, billing, and scanning of records
- Monitor appointments, patient flow and waiting areas to improve daily productivity
- Ensure that patients and visitors are treated courteously by all staff
- Document and resolve patient complaints
- Establish and maintain effective working relationships and communication with internal and external customers
- Anticipate the needs of staff and patients and proactively seek solutions or interventions
- Initiate coaching and work with manger for corrective action issues
- Manages quality improvement and safety initiatives
- Support and implement organization’s goals, objectives, policies, procedures, and systems

**Benefits**:

- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance

Medical specialties:

- Internal Medicine
- Ob/Gyn
- Pediatrics
- Primary Care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (required)

**Experience**:

- Leadership: 1 year (preferred)
- Medical Assistant: 1 year (preferred)

License/Certification:

- Medical Assistant Diploma or Certification (preferred)

Ability to Relocate:

- Phoenix, AZ 85051: Relocate before starting work (required)

Work Location: In person

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