Specialist Clerk I

1 week ago

Oakland, United States Alameda County Full time

**Date Opened**
- 6/18/2024 09:05:00 AM

**Filing Deadline**
- Continuous

**Salary**
- $29.40 - $33.33/hour; $57,330.00 - $64,993.50/year

**Employment Type**
- Permanent Full-Time Employment**Department**
- Alameda County Health

**Work Location**
- Alameda

**Introduction**:
**This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County.**

**Reinstatement**:
**Transfer**:
You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

**Voluntary Demotion**:
You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position.

**DESCRIPTION**:
**THE AGENCY**
***
Alameda County's Health Services Program is administered by Alameda County Health and includes the following program areas: Behavioral Health Care, Public Health, Environmental Health, and Agency Administration/Indigent Health. The ultimate mission of Alameda County Health is to provide fully integrated health care services through a comprehensive network of public and private partnerships that ensure optimal health and well-being and respect the diversity of all residents. Alameda County Health currently has multiple career opportunities for experienced professionals to become part of a service delivery team dedicated to the optimal health and well being of Alameda County residents.

**THE POSITION**

Under general supervision, to do difficult clerical work, requiring the exercise of considerable initiative and judgment, within the framework of County or department policies and procedures; and to do related work as required.

DISTINGUISHING FEATURES

This is a specialized clerical class. Incumbents of positions in this class perform duties requiring the exercise of initiative and judgment significantly beyond that of the journey-level class of Clerk II. The majority of the duties assigned must fall into one of the following four categories:
1. Positions responsible for regularly eliciting information from or giving information to people in various stressful situations. The stressful situations mainly occur in "direct (face-to-face) personal" contact. Positions also fall into this category when, because of the situation and the type of clientele, the actual threat of bodily harm exists on a regularly recurring basis. Often the Specialist Clerk I is the public's initial contact with the County system. Such positions may be found in the Health Care Services Agency, Probation Department, Public Defender's Office, Social Services Agency, and the Sheriff's Office.

2. Positions responsible for independently resolving problems for which there is no immediate policy or clear precedent. Such positions may function in an isolated location or field office, or function as "Office Coordinators" for units with no ongoing, on-site clerical supervision.

3. Positions which require a specialized knowledge (as opposed to a general or a working knowledge) of broad and complex procedures, systems, rules, codes, and policies in order to perform their assigned duties. Such positions normally require a minimum of six months to one year of training in order to make independent decisions and determinations based on this specialized department and program knowledge.

4. Positions which require, as a major portion of the job, independent liaison activities (typically oral) with other agencies or other County Departments as a representative of the County. Incumbents of such positions regularly initiate action and have the authority to deviate from usual methods when independently performing duties. Often in these situations, supervision is not immediately available.

**MINIMUM QUALIFICATIONS**:
Either I

The equivalent of one year of experience in the class of Clerk II or in an equivalent or higher level clerical class in the Alameda County classified service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

The equivalent of two years of full-time clerical experience.

License: Some positions may require a valid California Driver’s license.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

**KNOWLEDGE AND SKILLS**:
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the “Examples of Duties” section of this specification.

Knowledge of:

- Modern office practices and procedures, including business correspondence, filing, and standard office equipment operations.
- Techniques and practices for dealing with individuals from various socio-economic and ethnic groups, in person, via t

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