Health Technician

1 month ago

Lewiston, United States US Veterans Health Administration Full time

**Duties**:
Duties include but are not limited to:

- Consistently responds to patients, families, and co-worker's requests for assistance promptly and in a friendly and cooperative manner.
- Routinely identifies the customer's situation properly and performs tasks required to resolve customer's problem accurately and in a timely manner.
- Listens to all customer feedback, positive and negative, acts to resolve complaints within his/her control and reports feedback to the supervisor in a timely manner.
- Consistently provides written and oral communication that is thorough and correct, using clear precise communication methods to ensure that customers understand.
- Routinely interacts in a professional and courteous manner with contacts made during the course of conducting business.
- Assesses their own reaction to the patients and significant others and recognizes own limitations in coping with stressful situations, seeking help from the supervisor as appropriate.
- Applies therapeutic communication techniques when interacting with demanding or distressed patients; Demonstrates professionalism at all times, modeling the tenants of I-CARE.

**Work Schedule**: Intermittent, Days TBD, Schedule 7:30 am - 4:00 pm

**Compressed/Flexible**:Not Authorized

**Telework**: Not Authorized

**Virtual**: This is not a virtual position.

**Functional Statement #**: FS03147 at GS-04, FS03148 at GS-05, FS03149 at GS-06, FS03021 at GS-07

**Relocation/Recruitment Incentives**: Not Authorized

**Permanent Change of Station (PCS)**:Not Authorized

**Fi**nancial Disclosure Report**: Not Required

**Notifications**:
This position is in the Excepted Service.

This position is a AFGE Bargaining Unit position.

This position is covered by locality-based comparability pay.

The incumbent may be required to travel to other VA campuses and CBOC's.

Narrative responses to the knowledge, skills and abilities (KSAs) may be required from the selectee in order to proceed with the appointment.

Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

**Requirements**:
**Conditions of Employment**:

- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:
**Basic Requirements**:

- **United States Citizenship**: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- **English Language Proficiency**: Must be proficient in both spoken and written English.
- **Experience**: One year of experience as a health technician or assistant in the health care field demonstrating the applicant's ability to perform the work or by demonstrating a basic understanding of work in the health care field; **OR**:

- **Education.** Successful completion of two academic years above high school with a minimum of 12 semester hours related to health technician/assistant or health technician (optometry)/assistant or associate degree, or completion of an independent study course in an optometry related technician or assistant field; **OR**:

- **Experience/Education Combination**. Equivalent combinations of experience and education are qualifying. Examples are listed below:

- (a) Six months of experience comparable to the next lower level which demonstrates the knowledge of optometry assistant theory and practices and general understanding of the health technician/assistant duties and one year above high school with a minimum of six semester hours of health technician/assistant or health technician (optometry)/assistant related courses.
- (b) Successful completion of a course for health care technicians or assistants, hospital corpsmen, medical service specialists, or hospital training in a program given by the U.S. Armed Forces, the U.S. Maritime Service, or the U.S. Public Health Service, may be substituted on a month-for-month basis.

**Grade Determinations**:

- **GS-04**:
**Experience. **None beyond the basic requirements.
- Assignment. Employees at this grade level serve in a health technician (optometry) entry level position. More experienced staff members guide and provide daily direct supervision for the h

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