Technical Customer Service Representative

2 weeks ago


Holbrook, United States AIR DISTRIBUTION CORP Full time

Air Distribution Corporation (ADC) is a manufacturer’s representative of HVAC equipment. We are one of the largest independent HVAC representatives in the New England market and a top producer for the manufacturers we represent.

Throughout our 24 years in business, we have worked hard to make ADC an enjoyable and rewarding place to work. Our company culture is professional yet relaxed.

We currently have an exciting opportunity for a Technical Customer Service Representative at our corporate office. You will work within a team-oriented environment in conjunction with our Sales & Engineering representatives assisting contractors and engineers.

The Technical Customer Service Representative will assist our Outside Sales staff and the client by providing technical information as requested.

**Essential Duties and Responsibilities**:

- Provide lead-time and shipment status information for specific orders
- Assist our Sales Team with equipment selection and pricing.
- Provide detailed construction submittals of our products for specific construction projects.
- Assemble and organize job files for the Account Sales staff.
- Prepare project close out documents.

**Qualifications**:

- 2 years of Customer service experience dealing with technical products
- Strong oral and written communication skills.
- Self-starter with the ability to handle and manage multiple tasks and details.
- Excellent time management skills
- Detail Oriented
- The ability to assimilate basic technical information with strong mathematical skills.
- Familiarity with HVAC products is a plus

Air Distribution Corporation provides a very competitive compensation package along with an attractive benefits package.

All inquiries will be kept confidential.

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person



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