Branch Manager Home Care

6 days ago

West Hartford, United States CareAll LLC DBA BrightStar Care of West Hartford Full time

Branch Manager Job Description

IMMEDIATE OPENING - BRANCH MANAGER FOR NON MEDICAL PRIVATE DUTY HOME CARE

Are you looking for a home care Branch Manager career where you can make a difference in people’s lives? Do you want to work for a home care agency that genuinely cares about you? That’s where you can shine and progress to the next level We are proud to offer you the opportunity to pursue your passion at a higher standard & level, on a flexible schedule, and with the recognition and helps you need. Come join us and see how BrightStar Care employees uphold A Higher Standard, Always. If you are ready to work, we are ready to hire. Contact us immediately to set up an interview.

**Duties**:

- Oversee and manage the daily operations of the branch
- Develop and implement strategies to achieve branch goals and objectives
- Monitor and analyze branch performance, including sales, profit loss, and customer satisfaction
- Provide leadership and supervision to branch staff, including hiring, training, and performance evaluations
- Foster a positive work environment and promote teamwork among employees
- Develop and maintain relationships with key clients and stakeholders
- Identify opportunities for business development and implement strategies to increase market share
- Ensure compliance with company policies, procedures, and regulations
- Implement process improvement initiatives to enhance operational efficiency
- Collaborate with other branch managers and senior management to align branch goals with overall company objectives

**Skills**:

- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Proven track record in sales and business development
- Ability to analyze data and make informed decisions
- Project management skills to effectively plan, execute, and monitor projects
- Ability to identify areas for improvement and implement process enhancements
- Strong problem-solving skills to address challenges and find solutions
- Knowledge of financial principles to manage Profit Loss, Payroll and Billing

**Minimum 3 to 5 years or more Operational Management skills are Required**.

Experience of **Managing Complete Operation of a fast paced Home Care agency** for 3 or more years is a plus.

**Branch Manager Role and Job Description**

The primary responsibilities for your Branch Manager are:
**Manage the office** to insure adherence to brand and location standards.

**Work closely** with the Director of Care Supervision.

**Manage other positions** as assigned by owner in a way that insures assigned staff is working the model to full advantage.

**Inside Sales** - converting inbound prospective client calls to living room visits, and act as **a back-up for living**

**Living Room Visits** with clients when needed.

**Manage recruiting and client service** in accordance with the franchise model and state healthcare requirements,

**manage client satisfaction**, manage and schedule field staff, manage and schedule internal staff, manage PC related duties via the use of BrightStar systems, MS office, and other programs, and handle intake/inquiry calls.

With the above responsibilities in mind, this individual needs to be able **to stay calm, cool, and collected** in a high stress environment. **They can’t get rattled** by taking 5 simultaneous orders and having 3 last minute cancellations all at the

same time.

**Branch Manager behavioral factors**:
wants to take charge and show initiative

has the strength to follow through and keep at it until s/he gets results

is competitive, goal oriented and reasonably ambitious

wants some responsibility for and authority over people

enjoys taking on difficult assignments occasionally

is inclined to be restless and driving

will likely have a sense of urgency to get things done quickly

is **very friendly, sociable and out-going**

enjoys working with and selling ideas to people

**is a good communicator, optimistic, tending to see the positive side of things**

is independent, persistent and decisive

Branch Manager Job Description also includes
- Responsible for **managing all staffing processes**, **including staff recruitment and management, client scheduling and service, issue resolution, Mobil time sheet tracking, payroll, billing and inside sales.**

Essential

**Responsibilities**:
**Management of hiring process**, including:
Gathering required background information and paperwork (i.e. I-9’s, tax documents, references,

background checks, etc.) and scanning of documents into online employee records

**Scheduling initial interviews**and completing related paperwork (i.e. interview summary)

before placement)

to **ensure any new employees placed at a customer are 100% Monitoring customer compliance process**

compliant within 2 days of placement

Continual monitoring applicant status (i.e. active, pending, inactive, etc.)

**Proactive recruiting to keep bench at target levels**

**Managing ongoing client staffin

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