Automotive Service Director
2 weeks ago
**Responsibilities**:
- Oversee the day-to-day operations of the service department
- Create and implement processes to increase efficiency, customer satisfaction, and profitability in the service department.
- Set a clear vision for the Service Department to achieve targeted performance goals.
- Hold daily and weekly meetings for the department, as well as 1:1s with individual team members.
- Ensure the department has green CSI through building and maintaining relationships with customers and ensuring that they receive high-quality service.
- Oversee the Service Advisors and ensure that ROs are written up and closed out in a timely manner.
- Manage and supervise the service technicians, ensuring that all work is performed to the highest standards and within established timelines.
- Provide training to service technicians to help them improve their skills and knowledge.
- Recruit, interview and train service staff; handle performance reviews
- Create an exceptional customer experience to drive customer loyalty
- Develop and manage budgets and operating plans for the service department, monitoring performance and making adjustments as needed.
- Maintain a high level of knowledge about the latest automotive technologies and stay current on industry trends.
- Collaborate with other departments within the dealership to ensure seamless and efficient operations.
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Ensure the Service area is customer-customer ready with proper displays and information
- Other duties as required
**Compensation**:
- **Compensation range will be in the $160,000-$180,000 range depending on experience, performance, and maintaining good CSI.**:
- Benefits package provided.
**How To Apply**:
ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy
*all resume submissions will be kept in the strictest confidence*
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