Client Service Coordinator

3 weeks ago

Anaheim, United States Managed Mobile, Inc. Full time

The Client Service Coordinator will be reporting to the Group Manager, Operations Services, and will be located in our Placentia corporate office.

The Client Service Coordinator is a multi-faceted role that is highly interactive within the operations department. The Client Service Coordinator, Support Services will perform a core role of responsibility but will be cross trained in multiple disciplines in order to provide additional added value to the operational team. The Client Service Coordinator will work with multiple teams regularly in order to achieve daily, weekly and monthly goals as defined by the team, leaders and business. It is expected that the Client Service Coordinator operate as a shared resource among multiple teams and divisions as a standard practice. The Client Service Coordinator will receive direction from multiple leaders within the organization on a regular basis. It is critical that the Client Service Coordinator has an innate ability to be highly functional within multiple teams simultaneously.

**Core Role Concentration(s)**:
**Parts**:

- Work closely with Area Service Managers, technicians, suppliers and other team members to determine the proper parts required for current and future needs
- Ability to create part quotes as necessary
- Ensure all parts sourcing requirements are met daily, weekly and monthly and report all results to the appropriate Area Service Manager.
- Ability to present parts data and articulate to peers and the management teams as required
- Ability to solidify vendor and supplier relationships with both OEM and aftermarket providers
- Determine the optimal and most price effective manner to deliver parts
- Maintain and build out the supplier portfolio to ensure best pricing and on demand parts requirements.
- Demonstrate flexibility and an ability to respond timely and efficiently to clients, suppliers, peers and MMI Management
- Participate in supplier selections and pricing negotiations.
- Assess complex part problems and identify with a high level of accuracy solutions to address in an efficient and timely manner
- Ability to use a multitude of online parts sourcing and research tools
- Work closely with warehouse team to monitor parts locations and assist in GOG (Cost of Goods) management through oversight of returns

**Billing**:

- Verify accuracy of billing data and revise any errors when working with Fleetvision 360
- Prepare itemized invoices and complete /close purchase orders in Fleetvision 360
- Review/Audit documents such as purchase orders, charge slips, or other billing records for accuracy, then record in the system for billing
- Verify data from invoices to ensure accuracy
- Analyzing Data or Information
- Resolve any discrepancies/issues with invoices/clients
- Organizing, Planning, and Prioritizing work within the team environment
- Assist with opening, updating, and closing purchase order from 3rd parties and/or clients
- Support with miscellaneous ad-hoc projects

**RO / PO Processing**:

- Preparing PO/RO documentation
- Lead communication with clients via multiple platforms and obtain 3rd party approvals when necessary
- Manage incoming documentation to make updates and corrections as necessary
- Schedule and confirm appointments with clients, customers, or supervisors.
- Learn the functions of the Dispatch Role to assist with coverage when needed

*These essential functions can be changed with or without notice at the discretion of management based on business needs / demands.

**All Client Service Coordinators will participate in the after hours on call rotation process**:
Provide after-hour support, as needed, for MMI clients who call in and need service after regular business hours. Requires being available to answer phone from 5:00 P.M. to 7:00 A.M. each day while on call (Monday through Sunday). On-call hours also extend for the entire day of Saturday and Sunday, except for the Saturdays when a repair Coordinator is scheduled to work from the office, currently 6:30 A.M. to 3:30 P.M. This program is rotational and dependent on the number of coordinators in the on-call pool, the typical rotation is once every s weeks.

**Qualifications & Requirements**:

- Demonstrated ability to multitask and handle multiple parts sourcing projects simultaneously
- Able to articulate clearly and effectively with technicians, suppliers and all internal MMI Team Members and Management
- Must possess a high level of parts sourcing accuracy, initiation, follow up and ingenuity

**An ideal Client Service Coordinator for this career opportunity should possess the following**:

- Exceptional client service and communication skills
- Strong attention to detail and ability to process a high volume of transactions with accuracy
- Ability to work in a fast-paced environment and quickly adjust to changes as they ariseI
- Commitment to learn about medium and heavy duty truck repair trade
- Strong character and work ethic
- Strong analytical reasoning and pr

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