Customer Support Manager

2 weeks ago


Irvine, United States Qcells Full time

**Responsibilties**:

- ** Leadership and Team Management**:

- Direct and develop a team of Post PTO Customer Support Specialists.
- Foster a collaborative and high-performing team environment.
- Conduct regular performance reviews and provide ongoing coaching and training.
- ** System Performance and Case Management**:

- Oversee the verification of system performance using solar monitoring portals.
- Ensure the effective creation, management, and resolution of service or customer care tickets.
- Lead root cause analyses to understand the drivers behind customer support cases, implementing preventive measures as needed.
- ** Communication and Reporting**:

- Serve as the primary point of contact between the customer support team and senior leadership.
- Prepare detailed reports on team performance, ticket resolution statistics, and system performance issues.
- Present findings and recommendations to senior management and external stakeholders as required.
- ** Process Optimization**:

- Review and enhance operational procedures to align with industry best practices and company objectives.
- Identify and implement continuous improvement opportunities to streamline workflows and improve customer satisfaction.
- Monitor and analyze team performance to reduce cycle times and enhance service delivery.
- ** Documentation and Compliance**:

- Manage the resolution of paperwork deficiencies and compliance issues with various parties, including utilities and regulatory bodies.
- Ensure the team's adherence to company policies and industry regulations by regularly updating training materials and procedures.
- ** Technology and Tools Management**:

- Ensure the effective use of CRM, fulfillment portals, third-party financier portals, and other business tools by the team.
- Lead initiatives to integrate new technologies or systems that can enhance operational efficiency and customer experience.

**Required Qualifications**:

- Bachelor’s degree in business administration or equivalent
- 3+ years of customer experience supervision
- Proven track record of leading and developing successful teams.
- Exceptional leadership and people management skills.
- Strong analytical and problem-solving abilities.
- Excellent communication skills, both oral and written, with the ability to effectively present complex information.
- High attention to detail and strong organizational skills.
- Demonstrated ability to operate in a high-growth, entrepreneurial environment.
- Process-driven mindset with a focus on long-term solutions and continuous improvement.
- A solution-orientated collaborator with the ability to work effectively under pressure and with ambiguity.
- This target salary range is for CA positions only and should not be interpreted as an offer of compensation



  • Irvine, United States EVS Inc Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at our company. Our Customer Support Managers help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Manager, you will be a part of...


  • Irvine, United States Cloudvirga Full time

    ** Technical Customer Support Specialist** **** Irvine, CA $21 - $27 Be an early applicant 2 weeks ago Apply Now Be an early applicant +5 benefits This range is provided by Cloudvirga. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. **Base pay range** $21.00/hr - $33.00/hr Cloudvirga is seeking a...


  • Irvine, California, United States Cloudvirga Full time

    ** Technical Customer Support Specialist** **** Irvine, CA $21 - $27 Be an early applicant 2 weeks ago Apply Now Be an early applicant +5 benefits This range is provided by Cloudvirga. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. **Base pay range** $21.00/hr - $33.00/hr Cloudvirga is seeking a...


  • Irvine, United States AEMPro Full time

    We are looking to hire a Full-Time employee to join our team working from 7am - 4pm Monday - Friday, with some Saturdays required in our location in Laguna Hills, CA. This unique role is a mix of Office Support and Customer Service. You will be daily checking drivers in on our Time Management System, handling Account Management, Scheduling, and Managing a...

  • IT Support Manager

    3 weeks ago


    Irvine, United States Acra Lending Full time

    This is a fully in-office position in Irvine, CA. Summary The IT Support Manager will be responsible for overseeing the IT Infrastructure help desk support team and ensuring that internal customers receive the necessary assistance with their technology issues. As such, you will be expected to be a highly customer focused team player who approaches tasks and...

  • IT Support Manager

    4 weeks ago


    Irvine, United States Acra Lending Full time

    This is a fully in-office position in Irvine, CA. Summary The IT Support Manager will be responsible for overseeing the IT Infrastructure help desk support team and ensuring that internal customers receive the necessary assistance with their technology issues. As such, you will be expected to be a highly customer focused team player who approaches tasks and...

  • IT Support Manager

    2 weeks ago


    Irvine, United States Acra Lending Full time

    This is a fully in-office position in Irvine, CA.SummaryThe IT Support Manager will be responsible for overseeing the IT Infrastructure help desksupport team and ensuring that internal customers receive the necessary assistance with theirtechnology issues. As such, you will be expected to be a highly customer focused team playerwho approaches tasks and...

  • IT Support Manager

    2 weeks ago


    Irvine, California, United States Acra Lending Full time

    This is a fully in-office position in Irvine, CA.SummaryThe IT Support Manager will be responsible for overseeing the IT Infrastructure help desksupport team and ensuring that internal customers receive the necessary assistance with theirtechnology issues. As such, you will be expected to be a highly customer focused team playerwho approaches tasks and...


  • Irvine, United States Flint Rehab Devices Full time

    **Responsibilities** - CRM data entry - Specialize in technical data and functionality about the products - Notate technical issues with the products - Setup device replacements/exchanges - Fulfill Replacements/exchanges to customers - Help packaging and assembly **Skills** - Previous experience in a customer support role - Strong phone and verbal...


  • Irvine, United States Western Digital Full time

    **Company Description** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our...


  • Irvine, United States DMG MORI USA, INC Full time

    **MAGNESCALE AMERICAS INC.** **Title**:Customer Support & Supply Chain Representative** **Reports to**:Manager**, **Customer Support and Supply Chain Management Team** **Location**:Magnescale Americas Inc. Irvine office** **Hours**:Monday through Friday, **7**:3**0am to **4**:3**0pm** **Classification**:non-Exempt** **Travel**:0%** **Salary Range:...


  • Irvine, United States Western Digital Full time

    Job DescriptionDescriptionThe Customer Service Specialist works as part of a cross functional team to address customer needs related to Western Digital’s consumer products via direct customer interaction or by providing guidance to the regional call centers. The Customer Service Specialist assists in ensuring call centers follow global best practices,...


  • Irvine, United States Western Digital Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing...


  • Irvine, United States TCL North America Full time

    **Position Summary**: The Support Operations Manager will optimize the customer experience by assisting with operational and strategic initiatives across the Customer Advocacy Support Group. This role entails leading online and e-support operations and initiatives, whether onshore or offshore, to deliver support aligned with department goals, priorities, and...


  • Irvine, United States Redwitz Inc Full time

    **Description** We are a Cloud & Managed Service Provider. By utilizing key partnerships, we combine skills, experience, and knowledge to provide our services. With over 25 years in operation, we have a robust service offering including Managed IT Services, Cybersecurity Services, IT Consulting Services, Cloud Services, Business Continuity, and Professional...


  • Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...


  • Irvine, United States ETAP - Operation Technology, Inc. Full time

    ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports...


  • Irvine, United States Dahua Technology Full time

    **Who we are**: At Luminys Systems Corporation, we combined exceptional customer service with cutting-edge technology to furnish our clients with superior solutions and services. Our all-encompassing offerings feature a broad array of components, such as security systems and video management software and beyond. This dual commitment to ongoing innovation in...


  • Irvine, United States Quadient Full time

    **Connect with Quadient** Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day,...


  • Irvine, United States DIALITY INC Full time

    Job DescriptionJob DescriptionJob TitleTechnical Support ManagerDepartmentField ServiceHiring Manager TitleDirector, Field Service EngineeringPosition TypeOnsite Company & Job Overview:Diality Inc, a privately held medical device company located in Irvine, CA is committed to improving the quality of life for patients with kidney disease. We are developing a...