Customer Service Representative

3 weeks ago


Mashpee, United States Summerfield Spa Full time

Job Summary:
**Duties**:

- Provide accurate information regarding products and services
- Process orders, returns, and exchanges
- Upsell products and services to customers
- Conduct outbound calls to follow up on customer inquiries or issues
- Assist with data entry tasks to update customer information in the system
- Communicate effectively with customers in a professional manner
- Analyze customer feedback to improve services

**Skills**:

- Strong background in sales and customer service
- Ability to upsell products effectively
- Experience with outbound calling is a plus
- Excellent communication skills, both verbal and written
- Skilled in data entry and maintaining accurate records
- Knowledge of phone etiquette and customer service best practices
- Ability to analyze customer needs and provide appropriate solutions

This position offers the opportunity to work in a dynamic environment where your skills will be valued. If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply.

**Job Type**: Part-time

Pay: From $22.00 per hour

Expected hours: 18 - 23 per week

**Benefits**:

- 401(k)
- On-the-job training

Experience level:

- 2 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Mashpee, MA 02649 (required)

Ability to Relocate:

- Mashpee, MA 02649: Relocate before starting work (preferred)

Work Location: In person



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