Current jobs related to Collection Paralegal - South Royalton - Leopold & Associates, PLLC

Multi-state law firm with offices in New York, New Jersey, Connecticut Pennsylvania and Vermont is seeking a Collections Paralegal to join our team in South Royalton, VT. This is an exciting opportunity to work in a fast-paced, dynamic environment with plenty of opportunities for growth and advancement. Our firm represents mortgage servicers, banks and investors in all courts, both state and federal. We specialize in commercial and residential mortgage foreclosure, debt collection and post-judgment recovery, bankruptcy, creditors’ rights, evictions, loss mitigation, mediations, contested litigation, real estate and financial services litigation. We pride ourselves on our attention to detail, responsiveness and innovation when navigating the difficult regulatory environment in today’s mortgage servicing industry. Our firm is dedicated to providing our clients with superior legal services in a quick, efficient and cost-effective manner. We are recognized as one of the leading firms in our field by the largest loan servicers in the nation.

The Collection Paralegal is responsible for handling inbound and outbound calls related to the recovery of unsecured consumer accounts. This individual will assist with our internal collection efforts, including the implementation of strategies for improving liquidation, borrower satisfaction, and client satisfaction.

**Responsibilities**:

- Outbound/Inbound collections - field outbound & inbound delinquent customers calls with the objective of negotiating a payment
- Utilizes proprietary software to document calls, analyze customer problems, resolve basic issues, and facilitate payments
- Follows our outreach procedures and instructions
- Adhere to all federal and state collection and consumer protection laws and regulations, as well as our internal policies and procedures

**Requirements**:

- Minimum of 1-2 years of experience, knowledge of all aspects of consumer loan collections preferred
- Understanding of the Fair Debt Collection Practices Act (FDCPA) and pertinent Consumer Financial Protection Bureau regulations
- Experience with Collection Master software
- Experience with YGC software
- Excellent negotiation and problem-solving skills
- Works well under pressure in a fast-paced, high volume environment
- Excellent verbal & written communication skills
- Detail-oriented and highly organized

Bachelor’s degree preferred

Highly adaptive and open to innovative new technology solutions

Pay: $17.00 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Work Location: In person