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Receptionist and Intake Associate- Washington, Dc

4 months ago

Washington, United States Latino Economic Development Center Full time

**Receptionist and Intake Associate
- Washington, DC**

The Latino Economic Development Center (LEDC) is a private, non-profit 501(c)(3) community development corporation founded in 1991. LEDC’s mission is to drive the economic and social advancement of low
- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to achieve financial independence and become leaders in their communities.

**Position Summary**:Reporting to the Operations Director, the Receptionist and Intake Associate is responsible for providing administrative support to our staff. This will include assisting with multiple reception-related tasks combined with operational and administrative matters.

**Location & Schedule**:This is an on-site position that reports to our DC office, located at: 1401 Columbia Rd NW, Unit C-1, Washington, DC 20009.This is a full-time, exempt role which typically requires 40 hours per week (e.g., 9a-5p, M-F). Some travel within the DMV area may be required.

**Essential Job Duties/Responsibilities**
- Oversee multiple receptionist tasks, ensuring that all inbound phone calls are answered promptly and professionally.
- Provide exceptional customer service, streamlining the calls intake process, and ensuring that leads are properly managed and follow established protocols.
- Communicate information obtained from the potential lead with the respective Department.
- Greet visitors in a warm, professional manner, answer phone calls, take messages, and route calls to the appropriate staff.
- Maintain the organization and accuracy of the information from leads.
- Be the first point of contact for our clients and visitors, while providing excellent customer service when assisting with front desk coverage.
- Provide assistance and general information about the programs and services offered by LEDC and refer all inquiries appropriately.
- Maintain the professional appearance of the lobby, conference, and training rooms.
- Assist in booking spaces on Skedda (Meeting Rooms, Conference Room) as needed.
- Print and add flyers of programs at the front desk as needed.
- Make clients and guests feel welcome and assist them with their needs.
- Receive all mail and package delivery orders from Amazon, USPS, FEDEX, UPS, among others.
- Work on special initiatives as necessary instructed by our Leadership.
- Contribute to Organizational Events by participating in the planning and implementation of organizational events and activities and collaborating with management to ensure their success.
- Assist in data entry.
- Replenish kitchen supplies like coffee, tea, sugar, cups, etc.
- Refill paper in printer as needed.
- Shred and recycle confidential documents.
- Communicate any office cleaning/general supplies needs like paper, ink, paper towels, among other materials to the Operations Director.

**Required Education and Experience Qualifications**
- An associate degree, 2 years of experience as a receptionist, or equivalent experience and education.
- Bilingual in both English and Spanish.
- Professional writing skills with working knowledge of Microsoft Office Suite products like Word, PowerPoint, and Excel.
- Ability to communicate well with a wide range of personalities both in person, electronically and over the phone.
- Ability to handle many tasks and prioritize in a fast-paced office environment.
- Commitment to confidentiality due to sensitive information you may be privy to.
- Self-starter and able to take on self-realized initiatives to further the effectiveness of the administrative team.
- Proactive work style and able to identify problem areas early on.

**Preferred Qualifications**
- Previous experience as a Receptionist and Intake Associate preferred, with excellent phone management experience, and organizational skills.

**Compensation and Benefits**

The salary range for this position is $50,000 - $52,500 annually, dependent on experience and team budget. LEDC is proud to offer a generous benefit package including healthcare, vision, dental, disability and life insurance plans available to employees at no cost, sick, vacation, personal days and more

**How to apply**
- DC. No phone calls please

**Notices**

**Equal Opportunity**

All applicants are considered for all positions without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, age, personal appearance, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.

**E-Verify**

Pay: $50,000.00 - $52,500.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance

Schedule:

- 8 ho