IT Call Center
3 days ago
**Position Summary**:
**Experience Required**:
1 or more years of IT Call Center Experience.
**Experience Preferred**:
Experience with Genesys Cloud Call Center.
**Skills Required**:
**Knowledge in**:
Service request management Service request tracking software.
Thorough understanding of IT Tier I support and escalation procedures.
Thorough understanding of issue triage and documentation.
Customer service principles and practices.
An Associate's degree or one year of experience in IT support (or equivalent working experience) is required.
**Job Types**: Full-time, Contract
Pay: $21.50 - $22.21 per hour
**Benefits**:
- Paid time off
Experience level:
- 1 year
Schedule:
- 8 hour shift
**Education**:
- High school or equivalent (preferred)
**Experience**:
- IT Call Center/ IT Support: 1 year (required)
- Inbound/Outbound Phone Calls: 1 year (required)
Ability to Relocate:
- Phoenix, AZ 85007: Relocate before starting work (required)
Work Location: In person
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