**Want to be part of a modern, brand new veterinary hospital in Silicon Valley?** **Want to help deliver stellar pet care service to a vibrant neighborhood with a small community feel?** Shoreline Pet Hospital, located in the heart of Silicon Valley in Mountain View, is now open Our ambition is simple-provide the community access to progressive medicine using a collaborative and personalized approach in a modern state of the art facility. **This is a one-of-a-kind opportunity for a Customer Service Representative who wants to see a vision evolve into a five-star community-based business.**

**Why choose us**:
We are building Shoreline Pet Hospital to be exceptional and want pets, pet parents, and veterinary professionals alike to feel proud of and a part of this unique hospital. We are looking for a veterinary assistant to be a part of our founding team where you will have a voice in our hospital’s growth and direction. You will also play a vital role in building our team culture and the rapport we cultivate with clients.

**What you’ll be doing**:
Under the direction of the Veterinary Hospital Manager, in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a five-star experience.

**What you’ll bring**:

- Passion for helping pets and their humans alike
- A customer-centric mindset; desire to go the extra mile to help a pet parent in need
- Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members
- Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities
- Strong sense of personal accountability and reliability
- Experience in using technology quickly and efficiently, familiarity with Ezyvet software a plus
- Attention to detail

**What you’ll get**:

- Paid Time Off
- Pet discounts
- 401(k)
- Group medical, dental, and vision insurance

**The nitty gritty (in case you want the specifics)**:

- Physical ability to lift and handle animals of various sizes to assist clients and the clinical team
- Help maintain the clinic and work space in clean and professional manner
- Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances
- Appropriately direct questions and escalate more complex communications to the clinical team or the Veterinary Hospital Manager
- On occasion and as appropriate, assist the clinical team with basic tasks.
- Efficiently operating a computer in a Windows or cloud-based environment
- Learn and suggest improvement for optimizing usage of practice management software
- Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners.

**Job Types**: Full-time, Part-time

Pay: $24.00 - $27.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Mountain View, CA 94043: Relocate before starting work (required)

Work Location: In person