We-ko-pa Resort Bell Staff

1 month ago

Fort McDowell, United States Fort McDowell Enterprises Full time

**POSITION**:Bell Staff**

**DEPARTMENT**:Guest Relations**

**REPORTS TO: Manager of Guest Operations**

**POSITION STATUS: FULL TIME**

**QUALIFICATIONS AND DUTIES**:
**Greets and escorts guests upon arrival and during the check-out process.**

**Welcomes guests and opens the car door and/or entrance door.**

**Assists with baggage to the front desk.**

**Assists with valet parking of guests’ vehicles.**

**Stores luggage and issues claim checks as requested.**

**Escorts guest to the room, placing luggage in the room as directed.**

**Gives guests thorough orientation of room and property amenities.**

**Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.**

**Assists guests throughout their stay.**

**Assists with luggage & valet requests throughout the guest’s stay.**

**Delivers messages, mail, packages, faxes, flowers, etc. to guests’ rooms as directed.**

**Collects, returns, and tracks guest laundry & dry cleaning.**

**Keeps current on and promotes hotel accommodations, services, and area attractions.**

**Responds to customer inquiries for information.**

**Assists guests in getting in and out of vehicles.**

**Transports guests to and from other Fort McDowell Enterprises & Fountain Hills according to the posted schedule.**

**Follows all safety rules & regulations when operating courtesy shuttles or guest vehicles.**

**Arranges for other local ground transportation.**

**Maintains the upkeep and appearance of the hotel lobby and entrance.**

**Replaces promotional items as needed.**

**Performs light cleaning.**

**Keeps valet parking board and baggage storage area clean.**

**Keeps courtesy shuttle and golf carts fueled and clean.**

**Must possess a valid driver’s license and have a clean driving record.**

**Must be able to lift over 50 lbs. and push or pull 100 pounds. Will be required to stand for long periods.**

**Performs other duties as required.**

**EDUCATION AND/OR EXPERIENCE**:
A minimum of one (1) year of experience at a Golf Resort/Hotel is preferred.

Or similar customer service or guest service experience in a high-service environment

Strong guest service experience

Valet, limo service, driver experience

High school or equivalent education.

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