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Supervisor Ramp
3 months ago
**Department**: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Pay & Benefits
Pay of $33.95*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
**Benefits you’ll love**:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**:
- Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Ramp S u p e r visors lead a Team of Ramp Ag e n t s to en su re on time arrivals and departures of aircraft at the stations we serve. The Ramp S u p e r visor serves as a Leader to Ramp Ag e n t s by observing and offering guidance, en su ring Safety and compliance procedures are followed, and reading and delivering communications to convey important up dates. Ramp S u p e r visors are strong communicators who enjoy working as a part of a Team in a dynamic, safe environment.
**A dditional details**:
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
**Responsibilities**:
Actively coordinate with all Departments to maintain the station's on-time performance, employee morale, and Customer satisfaction
Monitor and guide ground support performance to ensure requirements are met
Ensure all equipment including GSE is maintained and available for the operation
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment. Meet or exceed performance goals through effective decision making, monitor and assign gate control for flights, assign and track Agents for training compliance
Maintain a safe working environment and institute programs designated to help reduce accidents and injuries
Coordinate actively with all Departments to maintain the Station's on-time performance, Report status updates to leaders and employees consistently
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, Review and ensure accurate delay coding
Work with staff planning to build bids that are in line with our Department’s hourly goals.
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
Assure proper administration of labor contracts or agreements, emphasizing mínimal labor disputes
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills, and Abilities
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and insti
