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Part Time Front Desk Agent

3 months ago

Waynesboro, United States Best Western Plus Waynesboro Inn & Suites Conference Center Full time

**Job description**

Do you enjoy helping guests make memories of a lifetime? At the Best Western Plus Waynesboro Inn and Suites our goal is to make someone's day every day. We work in an exciting and positive environment where we inspire travel through unique experiences.

**Responsibilities**
- Perform all check-in and check-out tasks.
- Respond to guests requests
- Assist guests with reservations online and over the phone
- Work as a team with co-workers to complete checklists and daily duties
- Prepares and consistently restocks the front desk with supplies
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of booking and payments

**Skills**
- Customer service can do attitude
- Excellent communication and organizational skills
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties.
- 6 months to 1 year Customer Service Experience

**Job Type**: Part-time

Pay: From $13.00 per hour

Expected hours: 8 - 32 per week

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays

Work setting:

- In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

- Waynesboro, VA 22980: Relocate before starting work (required)

Work Location: In person